> Markdown version of [/jobs/ext/489960-desktop-technician-iii](https://www.wearedevelopers.com/jobs/ext/489960-desktop-technician-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician III - **Company:** Bi-State Development - **Location:** St. Louis, MO, United States - **Experience:** Expert - **Salary:** $60,300.0 - $67,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Image Management, IT Management, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Remote Access Technology, Security Software, Software Engineering, Software Systems, Office365, System Availability, Tablet Computers, Information Technology, Servicenow - **Published:** June 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c06224dbd7473204 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Expertise in Microsoft Windows (10/11), Microsoft 365 suite, and standard desktop applications. * Strong working knowledge of Active Directory, domain name system (DNS), Dynamic Host * Configuration Protocol (DHCP), Group Policy, and network troubleshooting. * Strong problem-solving and organizational skills. * Experience with IT asset management, imaging tools, and service desk platforms (e.g., * ServiceNow, ConnectWise (PSA)). * Excellent communication and interpersonal skills with a customer service orientation. * Valid driver's license: ability to travel between agency locations as needed., 2 Year / Associate Degree or related experience. Computer science or related field; equivalent work experience will be considered., 5 years Minimum of 5 years of related professional experience in a medium to large enterprise environment; experience in transportation or customer service preferred. ## Description The Desktop Technician III provides advanced technical support for desktop, laptop, mobile, and peripheral hardware and software systems across the transit agency. This role serves as the primary escalation point for complex issues, leads specialized IT projects, and ensures high availability of computing resources supporting mission-critical operations such as dispatch, vehicle tracking, and communications. The position participates in a rotating on-call schedule to provide after-hours support for urgent IT incidents., * Serves as tier III support for complex hardware and software issues escalated from level I and level II technicians. * Configures, installs, maintains, and troubleshoots desktops, laptops, tablets, smartphones, printers, and peripheral devices. * Supports and maintains Microsoft Windows operating systems, Microsoft 365, agency-specific applications, and enterprise tools such as SCCM, Active Directory, and ServiceNow. * Provides advanced support for remote access technologies, including VPN, mobile device management (MDM), and endpoint security software. * Leads and coordinates IT deployment initiatives, including large-scale hardware refreshes, software upgrades, and office or facility relocations. * Coordinates with vendors and third-party service providers for hardware repairs, warranty service, and escalated technical support. * Documents incidents, procedures, and resolutions within the IT service management (ITSM) system and maintains accurate asset and inventory records. * Collaborates with network and systems teams to diagnose and resolve issues involving servers, networks, and other infrastructure dependencies. * Ensures compliance with agency security standards, data protection policies, and IT governance requirements. * Provides on-site and remote technical support across multiple transit facilities, including depots, administrative offices, and control or operations centers. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)