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# IT Support Technician

- **Company:** Insight Global
- **Location:** Nashville, TN, United States
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Microsoft Servers, Cisco, Servicenow
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fde7c6148e6b6403

## About the Role

Do you have experience in Video conferences (communication methods)?, * Desktop support experience in a Windows-focused environment

 * Strong troubleshooting skills across hardware, software, and user issues
 * Experience supporting Exchange, Outlook, Teams, and Active Directory
 * Excellent customer service, communication, and in-person support skills
 * Comfortable working in a high-touch, walk-up support environment
 * Willingness to work onsite 5 days per week
 * Experience working from a ticketing system (ShareWell, ServiceNow, or similar)

## Description

* Provide desktop and end-user support for Windows 11 and a growing Mac user base
 * Support Microsoft environment: Active Directory, Exchange, Outlook, Teams, and Copilot
 * Troubleshoot proprietary internal applications and support ongoing integration from acquisitions
 * Handle 5-15 support requests daily via ticketing system, walk-ups, and calls
 * Meet SLAs: 2-hour response time; resolution within 48 hours
 * Set up and support meetings, presentations, lunch-and-learns, and live artist performances
 * Provide AV and conferencing support across 8 conference rooms and a small performance venue
 * Support technologies including Crestron, Cisco codecs, Logitech USB rooms, and web-based video conferencing
 * Assist with office move planning, IT design, and execution for new offices next year
 * Collaborate closely with a small IT team


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