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# End User Support Technician I

- **Company:** Children's Health
- **Location:** Dallas, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Maintenance, Desktop Computing, Software Engineering, Systems Integration, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ef4f7bf9fbb21b21

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Less than 1 year Minimum 6 mos of experience as a desktop support technician, or in a related field Required

 * Experience in healthcare Preferred

EDUCATION

 * High school diploma or equivalent Required
 * Two-year Associate's degree or equivalent experience Preferred

LICENSES AND CERTIFICATIONS

 * Comp TIA A + Certification Preferred
 * Valid unrestricted driver's license Required

## Description

The End User Support Technician I is integral to ensuring the smooth functioning of the organization's technology ecosystem by providing frontline technical assistance and support to end users, including patients and patient families. The incumbent will resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals. This position is crucial in fostering a positive user experience and ensuring that technology enables rather than impedes organizational productivity. The successful candidate will possess excellent communication skills, a customer-centric mindset, and a strong aptitude for problem-solving. They should also have a solid understanding of computer systems and standard business applications and be able to adapt to changing priorities in a fast-paced environment., * Responsibilities include responding to user inquiries via multiple communication channels, diagnosing technical issues, and providing timely resolutions. The role involves collaborating closely with other IT teams to escalate complex problems and contribute to developing and maintaining user training materials and documentation.

 * System Support: Resolve hardware, software, and network-related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals.
 * Investigate and troubleshoot issues related to end-user devices and escalate when necessary.
 * System Integration: Participate in the integration of new systems, applications, and technologies into the existing IT infrastructure.
 * Assist in testing and implementing software updates and patches.
 * Hardware Maintenance: Assist with installing, configuring, and maintaining end-user hardware, such as desktops, laptops, and peripherals.


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