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# Desktop Support Analyst

- **Company:** The Bank of New York Mellon Corporation
- **Location:** Lake Mary, FL, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Apple Mac Systems, System Configuration, Desktop Computing, Issue Tracking Systems, Software Engineering, Software Troubleshooting, Computer Equipment, Information Technology, Servicenow
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1fc72821f9923d60

## About the Role

Do you have experience in Software installation?, Do you have a High school diploma or GED?, * 2+ years of IT support, help desk, desktop support, or technical support experience

 * Hands-on experience imaging laptops and desktop systems

 * Experience installing, configuring, and troubleshooting software applications

 * Strong knowledge of desktop hardware, laptop deployments, and workstation support

 * Experience providing face-to-face support to end users in a professional environment

 * Strong communication, customer service, and problem-solving skills

 * Ability to manage multiple priorities while maintaining a high level of service and responsiveness

 * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field preferred

Preferred Experience:

 * Experience using ServiceNow or similar IT service management/ticketing platforms

 * Experience supporting Mac operating systems and Apple devices

## Description

We are seeking a Desktop Support Analyst to provide hands-on technical support for internal users in a fast-paced enterprise environment. The ideal candidate will have experience supporting desktop and laptop environments, performing hardware refreshes, troubleshooting technical issues, and delivering exceptional customer service to end users.

This is a 12-month contract opportunity located onsite In Lake Mary, FL, with standard business hours of 8:00 AM - 5:00 PM ET.

Key Responsibilities:

 * End-User Support: Provide onsite technical support for desktop, laptop, hardware, and software-related issues, ensuring timely resolution and a positive user experience.

 * Hardware Deployment & Refreshes: Support the End-of-Life (EOL) Laptop Program by performing device replacements, workstation deployments, hardware installations, and system imaging activities.

 * Software Installation & Troubleshooting: Install, configure, and troubleshoot operating systems, applications, and peripheral devices while maintaining system functionality and performance.

 * Customer Service & User Training: Deliver professional, customer-focused support while educating end users on hardware, software, and technology best practices.

 * Ticket Management & Issue Resolution: Track, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems and collaborating with internal support teams.

 * Cross-Functional Collaboration: Partner with infrastructure, operations, application development, and support teams to resolve technical issues and support ongoing technology initiatives.


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