> Markdown version of [/jobs/ext/490958-direct-support-manager](https://www.wearedevelopers.com/jobs/ext/490958-direct-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Direct Support Manager - **Company:** Health, Inc - **Location:** Hammonton, NJ, United States - **Experience:** Starter - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Internet Service Provider, Microsoft Office - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a7ed318d7a2362e7 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Quality control?, Do you have a Bachelor's degree?, * Bachelor's degree in human services, Psychology, social work, health, or exercise-related field preferred. * Minimum 1-2 years of experience in developmental disabilities, residential services, or direct support care. * Supervisory or team-lead experience is strongly preferred. Skills & Knowledge * Working knowledge of DDD regulations, ISP processes, and person-centered planning. * Strong understanding of confidentiality, HIPAA, and regulatory compliance. * Strong leadership, communication, and problem-solving skills. * Ability to manage multiple priorities, delegate, and maintain organization. * Competency in using electronic documentation systems and basic computer applications. Certifications (as required by state/agency) * Valid driver's license with acceptable driving record. * CPR/First Aid certification. * Medication Administration certification (MAP or state equivalent), if required. * Background check and fingerprinting clearance., * Ability to lift, support, or transfer individuals as needed. ## Description The Direct Support Manager (DSM) oversees daily operations, support services, and staff across assigned programs serving individuals with developmental disabilities. The DSM ensures high-quality, person-centered care and compliance with all state, federal, and agency regulations. This role includes staff supervision, training, scheduling, documentation oversight, and collaboration with families, guardians, and support coordinators. This position requires reviewing shift summaries weekly and preparing biweekly payroll by approving and linking staff timesheets on the company's clock in/clock out platform., 1. Program Oversight & Quality Assurance * Ensure individuals receive safe, person-centered, and health-focused supports consistent with their Individual Service Plans (ISPs). * Monitor program operations to maintain compliance with DDD, DHS, Medicaid, and internal agency standards. * Conduct regular site visits, safety checks, and quality audits. * Maintain and review documentation, including progress notes, data tracking, and incident reports. * Coordinate Marketing and recruitment events if needed. 2. Staff Leadership & Supervision * Recruit, train, and supervise Direct Support Professionals (DSPs). * Create staffing schedules, manage callouts, and coordinate coverage as needed. * Provide coaching, performance evaluations, and corrective action when necessary. * Promote a positive, supportive, and trauma-informed work culture, which means providing and promoting a healing, trusting, and resilient environment for clients and communities * Ability to handle multiple responsibilities * Requires patience and great communication 3. Health, Wellness & Risk Management * Oversee individuals' health care needs, medical appointments, and medication administration (following MAP or state-required protocols). * Communicate with clinicians, nurses, case management, and behavior support teams. * Ensure completion of incident reports and follow-up procedures according to regulatory standards. * Addresses and mitigate health and safety risks proactively. 4. Communication & Collaboration * Serve as the primary liaison with families, guardians, Support Coordinators, and state representatives. * Participate in ISP meetings, interdisciplinary team meetings, and internal management meetings. * Communicate program updates, concerns, and outcomes effectively. 5. Administrative Responsibilities * Maintain accurate, timely documentation and records for compliance and billing. * Track program budgets, petty cash, household supplies, and maintenance needs. * Assist with onboarding and new-hire orientations for DSP staff. * Uphold agency policies, ethics, confidentiality standards (HIPAA), and professional conduct expectations. * Coordinate onboarding paperwork, credentialing, and training documentation for new employees. * Understanding and applying company policies and procedures ## Related Videos - [WeAreDevelopers LIVE - Building The World’s Worst Image Editor™](https://www.wearedevelopers.com/videos/1836-wearedevelopers-live-building-the-world-s-worst-image-editor) - [Optimizing Your App for Success: Tips and Techniques for managing slow devices](https://www.wearedevelopers.com/videos/655-optimizing-your-app-for-success-tips-and-techniques-for-managing-slow-devices) - [PWAs in 2021](https://www.wearedevelopers.com/videos/289-pwas-in-2021) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How Developers Can Focus on Maintaining Satisfaction With Accessibility](https://www.wearedevelopers.com/magazine/109-how-developers-can-focus-on-maintaining-satisfaction-with-accessibility) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)