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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Configuration Specialist, Senior - **Company:** Benchmark - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Expert - **Salary:** $120,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Data Analysis, Confluence, JIRA, Business Process Model and Notation, Software as a Service, Data Governance, Data Integrity, Data Mapping, Python (Programming Language), Scrum Methodology, Product Software Implementation Methods, SQL Databases, Scripting, User Administration - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7920646d5ac87a1d ## About the Role Do you have experience in Software implementation?, Do you have a Bachelor's degree?, * Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively * Proficient in JIRA, Confluence, and BPMN tools * 1+ years of data analysis experience using SQL, Python, or other scripting languages * Knowledgeable in data standardization, data mapping, and reporting * Strong technical aptitude with ability to quickly learn new products and technical skills * Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data * Strong problem-solving skills with keen attention to detail * Enjoys working with data, testing assumptions, and conducting exploratory data analysis * Familiarity with Agile methodologies including Scrum and Kanban * Experience with iterative implementation processes * 4+ years in technology/software implementation * 4+ years in a SaaS environment, preferably with Enterprise customers * Experience working with government agencies or law enforcement (preferred) * 2+ years of consulting experience * Strong customer service orientation * Ability to interpret and communicate complex concepts clearly * Ability to communicate concisely and persuasively with customers, product managers, and engineers * Independent self-starter who enjoys taking on new challenges and running with them * Thrives in collaborative, fast-paced environments * Comfortable under pressure with high-stakes deadlines in a fast-paced environment * Passionate about the Benchmark Analytics mission and improving outcomes in the public sector * Bachelor's degree preferred * Ability to travel approximately 25% for customer meetings ## Description In this customer-facing role, you will drive configuration and optimization of our SaaS platform with speed and precision. You will work as part of a dedicated delivery pod - partnering with a Data Engineer and a Reporting Analyst, and reporting to a Project Manager - jointly accountable for the end-to-end success of every agency in a shared book of accounts. Working in an Agile cadence, you will translate customer needs into scalable, best-practice configurations, and partner with your pod and the broader Configuration practice to continuously refine how we deliver., * Work within an Agile framework to iteratively configure and deploy SaaS solutions * Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement * Rapidly translate customer needs into configurable solutions that align with best practice * Partner with police and government agencies to understand their workflows and operational needs * Analyze and model business processes using BPMN to document and optimize workflows * Document and communicate configuration changes effectively across teams * Conduct configuration testing and validation before deployment * Create user guides and training materials for configured solutions * Participate in customer training sessions and knowledge transfer * Gather and incorporate customer feedback to enhance future configurations * Collaborate cross-functionally with project management, product, and support teams to refine implementation processes * Maintain up-to-date documentation of configurations, system settings, and best practices * Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner * Ensure compliance with security, data integrity, and regulatory requirements ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [JavaScript? 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