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# IT Support Specialist (Level 2)

- **Company:** Wedgewood Pharmacy
- **Location:** Swedesboro, NJ, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Apple IOS, Internet Protocol, Laser Printing, Network Connections, ServiceNow IT Service Management, Office365, Guidewire PolicyCenter, Information Technology, User Accounts
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7223c31a5fcf1e76

## About the Role

Do you have experience in IT infrastructure?, Do you have a High school diploma or GED?, * High School diploma or equivalent required; Associate's or Bachelor's degree preferred.

 * Minimum of three years of hands-on experience supporting desktop and infrastructure services.
 * Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
 * Experience working within an IT ticketing environment and managing multiple service requests in a fast-paced setting.
 * Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
 * Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
 * Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
 * Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
 * Microsoft Certified Professional (MCP), A+, or related certifications are a plus, but practical experience is valued above formal certifications.
 * Candidates should be self-starters with excellent communication skills and a customer-first mindset.
 * Flexibility to provide occasional evening or weekend support when business needs require.
 * Strong attention to detail and the ability to thrive in a fast-paced environment.
 * Collaborative mindset with a commitment to team success and delivering exceptional end-user support.

## Description

* Provide front-line technical support by responding to service tickets and in-person requests for hardware, software, network, and peripheral issues.
 * Troubleshoot and resolve desktop, Active Directory, Office365, network connectivity, printing, and file-sharing problems.
 * Image, deploy, maintain, and repair PCs, laptops, iPads, and other end-user devices.
 * Support new hire onboarding by setting up user accounts, assigning permissions, and configuring equipment.
 * Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while partnering with the IT team to resolve more complex technical issues.


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