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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Tier 3) - **Company:** Games Workshop Limited - **Location:** Memphis, TN, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, VoIP, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, TCP/IP, Wide Area Networks, Wireless Access Point, Network Routers, Firewalls (Computer Science), Backend, Microsoft Dynamics 365 Finance & Operations, Gsuite, 3-tier Architectures, Vmware - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc36c67c3ffa5e96 ## About the Role Do you have experience in Windows support?, To be successful in this role, you will need to be resourceful to clearly see problems and solve them quickly, while always looking for ways to improve. Having experience supporting users via an ITSM helpdesk application in an enterprise environment, including experience supporting remote users across varying time zones, is vital to this role. You will need a strong knowledge of Windows Operating Systems, Server Technologies, Active Directory, and Group Policy. You should also have robust network troubleshooting skills for routers, switches, wireless access points, firewalls, WAN, and LAN, alongside a solid understanding of DHCP, DNS, TCP/IP, VPN, VOIP telephony, and virtualization. Experience supporting retail stores, warehousing, and distribution networks, and a familiarity with Microsoft Office, D365, Google Workspace administration, and VMware, as well as experience building and maintaining network images using Windows MDT, is also highly valued. If you love working in a role where you can take true ownership of advanced technical challenges, mentor junior team members, and maintain high standards of efficiency in a fast-paced environment, then we want you on our team. ## Description Games Workshop has an exciting opportunity for a proactive and resourceful Tier 3 IT Support Technician to join our Global IT Team. If you want to take ownership of our most complex end-user challenges, keep our core systems running smoothly, and play a key role in supporting our staff across a highly distributed global operation, then this could be the perfect role for you. Passionate about technology and delivering time-sensitive solutions, you will serve as the highest escalation point within the Service Desk. You will be responsible for triaging, tracking, and documenting the full lifecycle of advanced incidents through to final resolution, working alongside our Business Systems Analysts and Infrastructure Engineers when problems require specialized backend support. You will monitor, maintain, and support our core systems, hardware, and infrastructure to ensure everything aligns with security standards and meets our service level targets. Taking a proactive approach, you will identify opportunities for continuous improvement and handle administrative support duties as requested by the IT Manager. You will also participate in the out-of-hours technical response rota to handle critical incidents and minimize business disruption. Collaborative and dependable, we will look to you to help deliver key service initiatives, operational changes, and technical project workstreams. Your structured approach will be key as you contribute significantly to our technical knowledge library, provide targeted training and mentorship to Tier I and Tier II technicians to address skills gaps, and assist with Major Incident management as needed. Organized and independent, you will have the autonomy to manage your own tasks and solve complex problems with minimal supervision. You will take real pride in managing the expectations of our users in a positive way, providing consistent updates, and maintaining an excellent standard of customer service. Above all, you will approach your work with a strong sense of urgency and accountability, ensuring tasks are completed accurately and safely while upholding the Games Workshop culture of protecting the well-being of our staff and communities. ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)