> Markdown version of [/jobs/ext/492232-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/492232-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Kimoha Technologies Private Limited - **Location:** Nashville, TN, United States - **Salary:** $47,840.0 - $62,400.0 - **Contract:** Temporary to permanent - **Skills:** LTE (Telecommunication), Access Network, Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Remote Assistance, Remote Desktop Services, Cisco WebEx, Wireless Access Point, Wi-Fi Technology, Software Troubleshooting, Cisco, User Administration, Servicenow - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=53262eff2cdfb334 ## About the Role Do you have experience in iOS?, This role requires excellent communication skills, the ability to manage multiple support requests, and a commitment to delivering exceptional customer service., * Experience working in a Service Desk, Help Desk, Desktop Support, or IT Support role. * Strong customer service and communication skills. * Experience with Active Directory administration. * Knowledge of Windows desktop operating systems and Microsoft Office applications. * Experience supporting printers and print queues. * Familiarity with ServiceNow or similar ticketing systems. * Experience troubleshooting network connectivity issues, including VPN and wireless access. * Experience supporting mobile devices, including iPhones and iPads. * Ability to work onsite in Nashville, TN. * Ability to lift and move equipment weighing up to 50 pounds. Preferred Qualifications * IT Call Center experience. * Experience supporting government or enterprise environments. * Knowledge of Cisco collaboration and video conferencing technologies. * Experience with hardware deployment and asset management. ## Description The Client is seeking experienced Service Desk Analysts to provide first- and second-level technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong customer service skills, experience supporting Windows-based systems, Active Directory administration, mobile device support, and troubleshooting hardware, software, and network-related issues., * Provide technical support via phone, email, remote sessions, and in-person assistance. * Manage and resolve service tickets using ServiceNow. * Support a high-volume service desk environment, handling up to 30 calls per day. * Perform Active Directory user administration, including password resets, account unlocks, and user attribute management. * Troubleshoot and support desktop, laptop, printer, and peripheral devices. * Configure, deploy, and support iPhones and iPads. * Assist users with Microsoft Teams, Cisco WebEx, and video conferencing technologies. * Diagnose and resolve connectivity issues involving VPN, Wi-Fi, LTE, and network access. * Provide remote support using Microsoft Remote Assistance (MSRA), Remote Desktop (RDP), Microsoft Teams, and WebEx. * Install, configure, and troubleshoot software applications and user permissions. * Support hardware deployment, equipment setup, and device replacements. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Code meets connectivity - Developers as the powerhouse of Network API innovation](https://www.wearedevelopers.com/videos/1686-code-meets-connectivity-developers-as-the-powerhouse-of-network-api-innovation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)