> Markdown version of [/jobs/ext/492723-it-help-desk-support](https://www.wearedevelopers.com/jobs/ext/492723-it-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support - **Company:** DevCare Solutions - **Location:** Nashville, TN, United States - **Salary:** $54,080.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** LTE (Telecommunication), Active Directory, Business Software, Collaborative Software, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Service Software, Cisco WebEx, Windows Desktop, Wi-Fi Technology, Computer Equipment, User Administration, Servicenow, User Accounts - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d50ebd8d4dfa2cbf ## About the Role Do you have experience in iOS?, We are seeking a customer-focused IT Help Desk Support Specialist to provide technical support and troubleshooting assistance for end users in a fast-paced environment. The ideal candidate will have strong customer service skills, experience handling a high volume of support requests, and the ability to diagnose and resolve hardware, software, network, and mobile device issues., * Experience in IT Help Desk, Service Desk, Technical Support, or Call Center Support. * Strong customer service and communication skills. * Experience with Active Directory user administration. * Experience troubleshooting Windows-based systems and common business applications. * Familiarity with printer administration and troubleshooting. * Experience supporting mobile devices, including iPhones and iPads. * Knowledge of network troubleshooting concepts, including VPN and Wi-Fi connectivity. * Experience using ticket management systems. * Ability to lift up to 50 pounds. * Ability to work onsite in Nashville, TN. Preferred Qualifications * IT Call Center experience. * Experience with ServiceNow or similar ticketing systems. * Experience supporting Microsoft Teams, WebEx, or other collaboration platforms. * Experience with remote support tools and hardware deployments., * How many years of IT Help Desk, Service Desk, or Technical Support experience do you have? * Do you have hands-on experience with Active Directory, including password resets, account unlocks, and user account management? ## Description * Provide Tier 1/Tier 2 technical support via phone, email, remote support tools, and in-person assistance. * Handle a high volume of help desk calls and support tickets while maintaining excellent customer service. * Troubleshoot hardware, software, printer, mobile device, network, and application issues. * Manage user accounts in Active Directory, including password resets, account unlocks, and user administration. * Support and deploy iOS devices, including setup, configuration, backup/restore, and troubleshooting. * Assist users with video conferencing platforms and collaboration tools. * Troubleshoot VPN, Wi-Fi, LTE, and connectivity issues. * Deploy and configure computer hardware and peripherals. * Document, track, and update incidents and service requests through a ticketing system. * Provide remote support using approved remote-access tools. * Escalate complex issues as needed and ensure timely resolution. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)