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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Delivery Manager - **Company:** Benchmark - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $160,000.0 - $175,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Data Analysis, Software as a Service, Information Engineering, IT Management, Data Streaming - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=41eb12ee5bc90247 ## About the Role Do you have experience in Technical solutions implementation?, Do you have a Bachelor's degree?, * 10+ years of experience in customer-facing software delivery, implementation, or professional services, including 4+ years managing a delivery or implementation team * 5+ years in a SaaS environment, preferably with enterprise or public-sector customers * Demonstrated track record of running a multi-customer delivery portfolio - owning outcomes across complex, concurrent implementations * Strong operational instincts: capacity planning, utilization, and scope management across concurrent engagements * Skilled in leading executive conversations with sworn and civilian leaders, including chiefs, sheriffs, commissioners, IT executives, and program owners * Comfortable reasoning about data flows, configuration trade-offs, and reporting implications well enough to challenge design decisions and unblock the team * Bachelor's degree required; advanced degree or PMP/Agile certifications a plus * Experience working with government agencies or law enforcement strongly preferred * Able to travel approximately 25% for customer meetings, executive briefings, and go-live support The Ideal Candidate Will Also Be: * A genuine people leader who measures success by what their team delivers * Direct: willing to deliver bad news to customers and to the team, and to do it diplomatically * A systems thinker who can see patterns across a portfolio of complex engagements * Calm under escalation; the person other leaders want in the room when something is on fire * Passionate about the Benchmark Analytics mission and improving outcomes in public safety ## Description As an Enterprise Delivery Manager on the Solutions Delivery team, you will lead Benchmark's largest and most complex customer implementations across our SaaS platform - BMS (Benchmark Management System®), First Sign®, and C.A.R.E.®. You are accountable for delivery outcomes across a portfolio of major municipal police departments, state corrections agencies, and federal oversight bodies. You will manage a team responsible for leading Enterprise implementations end-to-end, serving as the senior delivery voice in front of agency executives, and partnering across Product, Data Engineering, Sales, and Customer Success. This role reports to the VP of Solutions Delivery., * Own delivery outcomes - timeline, scope, quality, and customer health - across the Enterprise customer portfolio * Lead implementations from contract signature through go-live and into steady state, ensuring each engagement is staffed, scoped, sequenced, and resourced to succeed * Anticipate, surface, and resolve risk before it becomes a customer issue; escalate clearly when leadership intervention is needed * Maintain a current view of portfolio health, capacity, and forecast; partner with Sales and Customer Success on pipeline planning and customer commitments * Manage a team accountable for delivery across their assigned accounts; coach, develop, and hold them to a high bar * Hire, onboard, and retain top delivery talent; build a high-performing team that customers and internal partners trust * Set clear performance expectations and have direct conversations when work isn't meeting them * Develop the next generation of delivery leaders at Benchmark * Serve as the senior delivery sponsor for Enterprise agencies; build trusted relationships with executive sponsors, IT leadership, and program owners * Lead recovery on at-risk accounts: diagnose root cause, mobilize the right resources, communicate honestly with the customer, and drive to resolution * Translate complex technical work into business value for sworn, civilian, and executive audiences ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Events like RSAC Get You CISOs. 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