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# Senior IT Support Analysts

- **Company:** ITAC SOLUTIONS
- **Location:** Homewood, AL, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Routing, Windows PowerShell, Virtual Local Area Networks, Microsoft InTune
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6eb5fe724f5e6e12

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree preferred, along with IT-related certifications

 * Advanced Windows expertise (Group Policy, registry, performance)
 * Strong networking knowledge (DNS, DHCP, VPN, VLANs, routing)
 * Hands-on M365 and Intune administration
 * PowerShell scripting for automation and troubleshooting
 * Proven ability to eliminate recurring issues through RCA
 * Ability to operate independently and mentor others

## Description

* Serve as final escalation point for complex IT issues
 * Perform deep root cause analysis and implement permanent fixes
 * Troubleshoot across Windows, M365, networking, and hardware
 * Use PowerShell for automation, diagnostics, and remediation
 * Implement approved configuration changes and system improvements
 * Document solutions and mentor junior technicians


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