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# Senior Technical Support Specialist

- **Company:** Reliant Holdings
- **Location:** Pampa, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Issue Tracking Systems, Remote Access Technology, Enterprise Software Applications, Information Technology
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f56406b6d793a29

## About the Role

Do you have experience in Ticketing system technical support?, * Proven ability to lead, coach, and develop support staff

 * Strong troubleshooting and customer-focused communication
 * Discipline in ticketing, documentation, and service monitoring

## Description

Your day is spent onsite in Pampa, Texas, starting with a quick review of service trends and open items so priorities are clear. You coordinate with teammates and other departments to keep work moving, balancing planned project touchpoints with unexpected walk-ups. Between check-ins, you update knowledge articles and refine support workflows based on what you're seeing in the field. You'll also carve out time to share practical tips with users and keep asset records current, finishing the day with a clean handoff and clear notes for what's next., As Lead Technical Support Specialist, you will direct day-to-day support execution while serving as the escalation point for complex end-user issues. This role exists to keep onsite technology dependable, reduce downtime, and strengthen service consistency across the organization.

Key responsibilities include supervising and supporting technical support specialists; monitoring queue health and escalating as needed; documenting incidents, root causes, and resolutions in the ticketing system; delivering advanced troubleshooting for hardware, software, enterprise applications, connectivity, remote access, email, and printing; partnering on IT projects and system implementations; and driving continuous improvement through process updates, documentation, and user training.


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