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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Analyst II - Collaboration & Productivity Tools Team - **Company:** Dana Limited - **Location:** Boston, MA, United States - **Experience:** Experienced - **Salary:** $90,900.0 - $101,800.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Application Configuration Access Protocols, Application Lifecycle Management, Software Applications, Program Optimization, Collaborative Software, Information Systems, System Configuration, Data Mapping, Human Resources Information System (HRIS), Knowledge Management, Productivity Software, Systems Development Life Cycle, Queue Management Systems, Microsoft SharePoint, Data Streaming, Smartsheet, Office365, Reliability of Systems, Electronic Medical Records, Functional Dependencies, Information Technology, Quickbase, Low-code, Enterprise Integration, Surveymonkey, Dropbox, Powerapps, Servicenow - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0a01ed373a16fa39 ## About the Role Do you have experience in IT department experience?, Do you have a High school diploma or GED?, * Knowledge of developing, configuring, supporting, or operating software applications. * Proven ability to gather requirements, document workflows, and coordinate UAT for small to medium initiatives. * Intermediate application configuration skills and workflow understanding. * Strong communication and interpersonal skills with technical and non-technical users across teams. * Proficiency with Microsoft 365 and common productivity tools. * Strong understanding of SDLC and ITIL concepts. * Ability to prioritize and manage multiple assignments, including small initiatives, with minimal guidance. * Able to apply knowledge of one or more application domains (e.g. EHR, ERP, CRM, HRIS) to support configuration, workflows, and user needs. * Supports change and release activities; applies integration knowledge, including data mapping and log/trace analysis, under guidance. Minimum Job Qualifications * High school/GED/Diploma required. * Bachelor's degree in Computer Science, Information Systems or related field preferred. * 4 years of Information Technology experience supporting business or clinical systems applications required. * Information Technology experience supporting business or clinical systems applications in a healthcare environment preferred. ## Description The Application Analyst II handles more complex application issues and participates in project implementations and upgrades. They analyze business requirements, design solutions, and ensure changes align with organizational objectives. This role provides guidance to junior analysts and contributes to process improvements and system optimization. The analyst serves as a key resource for IT and business teams, supporting effective application use and performance. This Application Analyst II position reports to the Senior Manager, Digital Consulting Services within IS Strategic Planning & Performance (SPP) at Dana-Farber Cancer Institute and sits on the Collaboration & Productivity Tools (CPT) team, which supports a portfolio of solutions that enable staff to work more efficiently and effectively. In this role, the analyst partners with stakeholders to gather requirements, evaluate tool capabilities, and recommend and implement effective solutions. Responsibilities include designing, configuring, and building low-code and no-code solutions to streamline workflows and automate processes, as well as administering and optimizing collaboration and productivity platforms. The analyst also supports daily operations, including ServiceNow queue management, break/fix support, access requests, and user assistance, while coordinating with relevant Mass General Brigham (MGB) resources. The ideal candidate brings strong experience with collaboration platforms, low-code tools, system administration, and productivity technologies such as Quickbase, Smartsheet, Dropbox, SurveyMonkey, Panopto, LinkedIn Learning, and Microsoft 365 applications including SharePoint, Teams, Forms, and Power Apps., * Application Lifecycle Management: Owns complex application features or modules end-to-end (design build test deploy support). Leads configuration, customization, and enhancement efforts. Designs and validates integrations and data flows in coordination with engineering and infrastructure teams. * Business Analysis & Solution Design: Leads translation of business requirements into detailed functional specifications. Analyzes business needs and designs digital solutions at the team, department, and enterprise levels. Recommends process and workflow improvements to enhance efficiency and data quality. * Testing & Quality Assurance: Develops and executes comprehensive test plans to ensure software reliability. Oversees testing cycles and validates production readiness, considering downstream, upstream, and cross-functional dependencies to minimize risk and maintain stable operational flows. * Operational Support & Incident Management: Resolves complex application issues and manages multiple initiatives concurrently. Leads major incident response and problem management efforts. Implements preventive fixes to reduce recurring issues. * Training, Documentation & Knowledge Management: Designs training programs and advanced end-user documentation. Serves as a subject matter resource for users and support teams. * Collaboration & Vendor Partnership: Delivers high-quality, customer-focused support. Collaborates closely with vendors, developers, and cross-functional teams. Coordinates releases and supports adoption of new functionality. * Leadership & Mentorship: Mentors junior analysts. Defines support standards and best practices. ## Related Videos - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Grappling With Clunky Old Software? Start by Understanding What’s Inside!](https://www.wearedevelopers.com/videos/1189-grappling-with-clunky-old-software-start-by-understanding-what-s-inside) - [What If Apps Built Themselves? 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