> Markdown version of [/jobs/ext/494059-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/494059-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** SN TECHNOLOGIES INC. - **Location:** Milwaukee, WI, United States - **Salary:** $43,680.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, JIRA, Microsoft Management Console, Desktop Computing, Linux, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Linux System Administration, Microsoft Office, Networking Basics, Network Connections, Network Service, Software Deployment, Software Project Management, Wireless Access Point, Data Logging, Network Routers, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, Firewall Services Module, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=75fcf1879ef1805b ## About the Role Do you have experience in ServiceNow?, * Proven experience in desktop support or IT support roles with a focus on hardware troubleshooting and software management. * Strong knowledge of operating systems including Windows, macOS, and Linux environments. * Familiarity with computer networking concepts such as LAN/WAN setup, VPN configuration, firewall management, and basic network troubleshooting. * Hands-on experience with help desk ticketing systems like ServiceNow or Jira; BMC Remedy experience is a plus. * Excellent communication skills with the ability to explain technical issues clearly to non-technical users. * Ability to manage multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment. * Knowledge of IT infrastructure components including switches, routers, wireless access points, and security protocols is highly desirable. Join us as a Desktop Support Technician where your technical expertise fuels operational excellence! Your proactive problem-solving skills will ensure our teams stay connected and productive every day. ## Description Join our dynamic IT support team as a Desktop Support Technician and become the frontline hero for resolving technical issues, ensuring seamless computer operations, and enhancing user productivity. In this role, you will deliver expert assistance on hardware, software, and network connectivity, empowering users to work efficiently and confidently. Your proactive approach and technical expertise will be vital in maintaining a robust IT environment that supports our organizational goals. This paid position offers an exciting opportunity to develop your skills while making a tangible impact on daily business operations., * Provide comprehensive technical support to end-users for desktop computers, laptops, peripherals, and mobile devices across various operating systems including Windows and macOS. * Troubleshoot and resolve issues related to computer hardware, operating systems, software applications such as Microsoft Office, and network connectivity including LAN, VPN, firewall configurations, and wireless access points. * Manage computer management tasks such as user account setup, permissions adjustments, software installations, updates, and hardware upgrades using tools like ServiceNow or Jira. * Assist with IT infrastructure maintenance by supporting network devices, switches, routers, and firewalls to ensure optimal performance and security. * Support help desk operations by logging incidents in BMC Remedy or ServiceNow, prioritizing tickets effectively to ensure timely resolution. * Conduct software troubleshooting for common issues related to operating systems (Windows/Linux), applications, and network services. * Collaborate with team members to escalate complex problems and document solutions clearly for future reference. * Maintain detailed records of support activities and asset inventories to facilitate efficient management of IT resources. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)