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# Technical Support Engineer

- **Company:** BLACKSMITH CORP
- **Location:** San Francisco, CA, United States
- **Salary:** $160,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Distributed Systems
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=96d14f084925a51a

## About the Role

Do you have experience in Tooling?, * Have experience as an early Technical Support Engineer at a growth-stage business.

 * Supporting customers on a highly technical product.
 * Ideally you've worked with large scale distributed systems.
 * Experience in setting up AI/agent native workflows.
 * Comfortable with Claude skills, MCP+CLI based tooling, and have created some AI native leverage in your current/previous roles.
 * Can build robust, scalable processes, with an eye for aggressively automating manual tasks to create leverage for the broader support team.
 * Always take a customer first approach - you'll go above and beyond to resolve an issue for the customer.
 * Enjoy working cross functionally and want to be a key voice of the customer internally.

## Description

* You will work with Blacksmith customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
 * Develop a deep technical understanding of the Blacksmith product & technologies.
 * Identify trends / patterns in customer issues and suggest ways we can improve our product. Provide that feedback loop from the customers to our internal teams.
 * Reproduce technical issues and work with the engineering team to resolve them.
 * Develop tools, processes & automations for diagnosing issues and optimizing the service for performance.
 * Collaborate cross-functionally to create the best possible product experience for our customers.
 * Build out the foundations for Technical Support Engineering best practice, with a view to building out a team in the future.


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