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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician II in Gainesville, FL - **Company:** Collier Companies - **Location:** Gainesville, FL, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, User Authentication, Microsoft Azure, Microsoft Online Services, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, Software Vulnerability Management, EndPointSecurity, Scripting, Enterprise Software Applications, Microsoft InTune, Microsoft Onedrive, Information Technology, Patch Management, Laptops, Zendesk, Unified Endpoint Management - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=13e81703a3385bc7 ## About the Role Do you have experience in macOS administration?, We are seeking a highly motivated and technically skilled IT Technician II to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization. The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism., * Minimum 3+ years of professional IT support experience in a corporate or enterprise environment * Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments * Strong technical knowledge of: + Windows 10 and Windows 11 administration and troubleshooting + Microsoft Intune / Endpoint Manager + Azure Active Directory (Entra ID) + Microsoft 365 administration and support + Desktop imaging, software deployment, and endpoint configuration * Experience supporting macOS devices in a business environment * Experience utilizing Zendesk or similar ITSM/ticketing platforms * Understanding of Active Directory, group policy, account administration, and endpoint security best practices * Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting * Strong analytical, troubleshooting, and problem-solving abilities * Excellent written and verbal communication skills * Demonstrated commitment to delivering exceptional customer service and end-user support Preferred Qualifications * Experience with endpoint protection and vulnerability management solutions * Experience supporting hybrid and remote workforce environments * Familiarity with scripting or automation tools such as PowerShell is a plus * Experience working within structured ITIL or service management environments Highly Desired Certifications * Microsoft Certified: Modern Desktop Administrator Associate * Microsoft 365 Certified * Azure Fundamentals or Azure Administrator Associate Desired Certifications * CompTIA A+ * CompTIA Network+ * CompTIA Security+ Soft Skills & Attributes * Customer-focused mindset with strong interpersonal skills * Ability to communicate technical concepts to non-technical users * Strong organizational and time management skills * Ability to manage multiple priorities and escalations effectively * Self-motivated with the ability to work independently and collaboratively * Strong attention to detail and commitment to operational excellence Work Environment * Full-time onsite position * Participation in a rotating weekly on-call schedule for after-hours support and incident response is required * Occasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolution * Ability to lift and transport IT equipment including desktops, monitors, and related hardware as needed ## Description * Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware * Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues * Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID) * Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment * Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune * Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details * Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control * Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation * Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives * Maintain technical documentation, knowledge base articles, and standard operating procedures * Monitor ticket queues and ensure service level expectations are consistently achieved * Participate in system upgrades, deployments, migrations, and IT improvement initiatives ## Related Videos - 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