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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Service Technician - **Company:** DSS, Inc. - **Location:** Fort Wayne, IN, United States - **Experience:** Starter - **Salary:** $40,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Information Technology Consulting, Desktop Computing, Medical Software, Issue Tracking Systems, Networking Hardware, Microsoft Office, Networking Basics, Practice Management Software, Software Engineering, Wireless Access Point, Privacy Controls, Office365, Peripherals, Electronic Medical Records, Laptops - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5a84e43acea403d7 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, (PREFERRED) Experience working with an MSP (Managed Service Provider) and/or IT consulting firm, supporting MULTIPLE client networks., * 1-3 years of IT support experience in an MSP or healthcare environment * Strong customer service and communication skills * Experience with: * Windows 10/11 * Microsoft 365 * Active Directory * Printers and peripherals * Ability to troubleshoot hardware and software issues independently * Valid driver's license and reliable transportation * Ability to travel regularly between client sites and occasionally across state lines * Ability to lift and transport equipment up to 50 lbs ## Description We are seeking a Field Support Technician to provide onsite and remote technical support for healthcare offices across multiple states. This role is responsible for troubleshooting end-user issues, deploying and maintaining IT equipment, supporting healthcare applications, and ensuring reliable operation of client environments in compliance with healthcare security and privacy standards. The ideal candidate is customer-focused, technically capable, organized, and comfortable traveling to client locations. Experience supporting medical practices, dental offices, clinics, or healthcare organizations is highly preferred., End-User Support * Provide Tier 1 onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals * Troubleshoot hardware, software, connectivity, and user access issues * Respond to tickets, phone calls, and escalations within SLA requirements * Support Microsoft Windows environments and Microsoft 365 applications * Assist users with password resets, MFA setup, email issues, and account access * Document all work performed in the ticketing system Healthcare Office Support * Support Electronic Medical Record (EMR/EHR) systems and practice management software * Troubleshoot issues with: * Workstations-on-wheels * Label printers * Scanners * Prescription printers * Imaging stations * VoIP phones * Coordinate with healthcare software vendors when needed * Ensure minimal disruption to patient care operations Field Services & Deployments * Travel to client sites for: * New office setups * Hardware deployments * Network equipment installation * Workstation setup * Office relocations * Install and configure: * PCs and laptops * Printers and scanners * Wireless access points * Basic network switches/firewalls * Perform preventative maintenance and onsite assessments Security & Compliance * Follow HIPAA security and privacy standards * Maintain confidentiality of protected health information (PHI) * Support endpoint protection and security best practices * Escalate suspicious activity or security incidents appropriately * Ensure devices meet company security standards Documentation & Communication * Maintain accurate documentation of: * Client environments * Equipment inventories * Procedures and resolutions * Communicate clearly with clients, vendors, and internal teams * Provide professional customer service during onsite visits ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)