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# Help Desk Support

- **Company:** Financial-Information-Technologies, LLC
- **Location:** Beverly, MA, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Application Packaging, JIRA, Microsoft Online Services, System Configuration, Desktop Computing, DevOps, Ethernet, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows PowerShell, Azure Active Directory, Trend Micro, TCP/IP, Wireless Networks, EndPointSecurity, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Cisco, User Accounts, Vmware
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e3351ca384c07b56

## About the Role

Do you have experience in Wireless networking?, * Required

 + Working knowledge of Active Directory, Entra ID, Office 365, Exchange Online, Microsoft Intune, SMB file shares, and Windows 11
 + Working knowledge of PC hardware and peripherals including but not limited to: computers, printers, scanners, & mobile devices (iOS, Android)
 + Working knowledge of client PC connectivity: Wireless, Ethernet, TCP/IP, & VPN
 + Excellent customer service and troubleshooting skills
 + Effective written and oral communication skills
 + Ability to communicate technical information, oral and written, to both technical and non-technical recipients
 + Ability to self-manage time and workloads, work independently, and work as a team member
 * Desired, but not required
 + Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus.
 + Certification from Cisco, CompTIA, Microsoft, VMware, or similar
 + PowerShell scripting
 + Experience configuring, maintaining, and troubleshooting Microsoft Autopilot and Intune environments, including but not limited to: device & user configuration, device & user profiles, application packaging
 + Familiarity with on-premise and Microsoft Entra networking in an enterprise environment
 + Familiarity with Atlassian Jira ITSM & Microsoft DevOps
 + Familiarity with Mimecast
 + Familiarity with antimalware solutions, such as Arctic Wolf, CrowdStrike, Defender for Endpoint, & Trend Micro WFBS

## Description

* Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
 * Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA
 * Create, configure, and maintain user accounts, email accounts, and related services
 * Procure, configure, and deploy, IT equipment and peripherals
 * Manage inventory of physical equipment, software, and software licenses
 * Create and maintain process documentation related to job responsibilities
 * Effectively communicate within department and cross-functionally, as appropriate
 * Identify and escalate concerns to the manager
 * Provide manager with report(s) on status of support activities, follow-up, and adherence to goals
 * Participates in meetings and is dependable as a resource on assigned projects
 * Other responsibilities as assigned


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