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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT & Executive Support Specialist - **Company:** The Intersect Group - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Salary:** $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Collaborative Software, Information Technology Operations, Knowledge Management, Visual Systems, Computer Network Technologies, Connectivity Problems, Break Fix, Peripherals, Computer Equipment, Information Technology - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=107f4c82527852d6 ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * 3+ years of experience in desktop support, executive support, service desk, or IT support roles. * Strong experience supporting Windows and macOS environments. * Hands-on troubleshooting experience with desktop hardware, software, mobile devices, and networking technologies. * Experience supporting Microsoft 365, Teams, Zoom, and other collaboration platforms. * Strong customer service and communication skills with the ability to interact effectively with executives and non-technical users. * Ability to prioritize competing demands and work independently in a fast-paced environment. * Experience managing tasks and projects from initiation through completion., * Experience supporting executive leadership and C-level stakeholders. * Knowledge of conference room and AV technologies, including Zoom Rooms, Crestron, and Biamp systems. * Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials. * Experience supporting hybrid meeting environments, live broadcasts, and large-scale virtual events. * Strong documentation, process improvement, and knowledge management skills. ## Description We are seeking a Senior IT & Executive Support Specialist to join our IT team and provide exceptional technical support to employees and executive leadership. This is a highly visible, onsite role that combines advanced desktop support, executive technology services, AV/event support, and project coordination. The ideal candidate is a polished IT professional who thrives in a customer-facing environment, enjoys solving complex technical challenges, and can confidently support senior leaders in high-profile meetings, broadcasts, and events. You will serve as a trusted technology partner for executives while helping ensure a seamless support experience across the organization., Executive & End-User Support * Provide advanced technical support for Windows and macOS devices, software applications, mobile devices, peripherals, and network connectivity issues. * Deliver white-glove support for executive leadership in office, home office, and event environments. * Consult with executives to understand their technology needs and recommend effective solutions to support their work styles and business objectives. * Troubleshoot and resolve technical issues through in-person, remote, phone, and chat support. Meeting, Event & AV Support * Serve as the lead technical resource for executive meetings, leadership broadcasts, town halls, and other high-visibility events. * Coordinate and manage all technical aspects of meetings, including audio/visual systems, conferencing platforms, room setup, and live event support. * Ensure a seamless experience for presenters and attendees by proactively identifying and resolving issues before and during events. * Provide confident, professional support in front of leadership teams and large audiences when required. IT Operations & Service Delivery * Provide walk-up support through an onsite Tech Bar, delivering quick resolutions and an exceptional customer experience. * Collaborate with infrastructure, security, and application teams to coordinate hardware deployments, upgrades, and technology initiatives. * Maintain and improve documentation, knowledge articles, and support procedures. * Identify opportunities to improve service delivery, user experience, and operational efficiency. * Support technology projects from planning through implementation and completion. Team Collaboration & Leadership * Mentor junior support team members and share technical expertise. * Promote best practices in customer service, communication, and technical troubleshooting. * Partner with cross-functional teams to ensure consistent, high-quality support across the organization. ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Solving Architectural Entropy With Runnable Diagrams](https://www.wearedevelopers.com/videos/100144-solving-architectural-entropy-with-runnable-diagrams) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)