> Markdown version of [/jobs/ext/494122-soc-analyst](https://www.wearedevelopers.com/jobs/ext/494122-soc-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SOC Analyst

- **Company:** Edgewater Federal Solutions
- **Location:** Albuquerque, NM, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Cyber Security, Data Centers, Linux, Monitoring of Systems, Microsoft Office, Information Technology, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c5a901d0cb859545

## About the Role

Do you have experience in Typing?, Do you have a High school diploma or GED?, * Must be a U.S. Citizen.

 * Must have a high school diploma and at least 2 years of relevant experience.
 * Must have an active DOE Security Clearance

Required Skills:

 * Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
 * Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
 * Work Shift work to cover 24/7 environment
 * Ability to type 35 WPM.

Desired:

 * 6 months of customer help desk experience
 * Experience in the current customer environment
 * Associates Degree or bachelor's degree in information technology, or related discipline.
 * Experience with ServiceNow.
 * Experience with KCS methodology.
 * Any additional requirements determined by the Service Manager.
 * Ability to type 50+ WPM

## Description

* Respond to incident management requests, service improvement projects, and incoming problem calls, resolving associated tickets and providing updates, documentation, and follow-up on unresolved issues.
 * Remediate vulnerabilities by troubleshooting complex issues, serving as an escalation point, and providing advanced deskside support for Windows, Mac, and Linux systems.
 * Create knowledge articles using KCS methodology and transfer knowledge to End User and Service Desk Support teams.
 * Participate in technical meetings, deployment testing activities, and both lead and support service and process improvement projects.
 * Conceptualize, construct, test, implement, and operate integrated infrastructure solutions, while recommending training plans and supporting continuous improvement activities.
 * Test application compatibility, support cyber initiatives, and analyze performance statistics including system logs, scheduled job completion, backups, and documentation.
 * Perform system monitoring to verify the integrity and availability of hardware, network, server resources, and system components; maintain adherence to the Event Management Process.
 * Observe and control performance of servers, network facilities, and other infrastructure elements; analyze network and server resource consumption and manage user access.
 * Conduct hourly stewardship walkthroughs of Sandia's data center and provide after-hours support to the Corporate Computing Help Desk (CCHD).
 * Perform other duties as assigned.

We are currently looking for someone to work the Swing shift, from (2:30 pm to 11:00 pm)


## Related Videos

- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)