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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead - IT Field Support Services - **Company:** Sysco Corporation - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Confluence, Cyber Security, Information Systems, File Systems, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, TCP/IP, Computer Network Technologies, Reliability of Systems, Microsoft InTune, Information Technology, Wireless Technologies, Cisco, Servicenow - **Published:** June 3, 2026 - **Apply:** https://wd5.myworkdaysite.com/recruiting/sysco/syscocareers/job/Sysco-LABS-----Sri-Lanka/Team-Lead---IT-Field-Support-Services_R252379 ## About the Role * A bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent qualification/experience. * 4+ years of experience in IT Support. * Experience troubleshooting both Mac and PC/Windows operating systems. * Experience in networking technologies such as DNS, VPN, TCP/IP, Wireless technologies. * Experience in File Management Systems, asset management and tracking, machine provisioning, compliance practices, Cisco/Aruba networking equipment, enterprise security and enterprise video conferencing systems. * Experience in managing CCTV and Access Control Systems. * Experience in managing equipment such as printers, projectors, sound systems, etc. * Willingness to work non-traditional hours. * A hands-on problem-solving ability. * A proven track record as an IT/Technical support specialist in a reputed organization supporting a large user base. * The ability to effectively prioritize and execute tasks in a high-pressure environment. * Excellent interpersonal and customer care skills. * Experience with Office 365, Microsoft Intune, Azure Active Directory, Service Now, and Confluence. * Experience in Zscaler, Tanium, and Tenable would be an added advantage. * Strong problem-solving abilities and attention to detail. ## Description We are currently on the lookout for a Team Lead - IT Field Support Services to join our Field IT Support team. What you will be responsible for: * IT Infrastructure & Operations Management: Manage and maintain the organization's IT infrastructure, including internal/external networks, corporate equipment, and overall system reliability and connectivity. * End-User Support & Service Delivery: Provide proactive IT support (onsite and remote) for all users, including MAC and PC environments; ensure timely resolution of issues, including after-hours support for critical incidents. * Incident & Ticket Management: Manage and prioritize support requests through ServiceNow; provide regular updates, escalate critical/aging tickets, and perform trend analysis to improve service delivery. * Hardware, Software & Asset Management: Administer business hardware and software, manage asset lifecycle (procurement, provisioning, maintenance, repairs, and hot spares), and support onboarding/offboarding processes. * Vendor & Financial Coordination: Manage vendor relationships, procurement processes, and contract negotiations in alignment with financial plans and organizational guidelines. * Security, Compliance & Standards: Ensure adherence to cybersecurity policies, maintain system compliance (patching, antivirus, discovery tools), and uphold global IT standards across infrastructure and operations. * IT Strategy & Initiative Support: Support execution of IT roadmap initiatives and provide consulting-level guidance for key technology projects within the business unit. * Stakeholder Management & IT Representation: Act as the liaison between the business unit and central IT/Cyber Security teams; communicate requirements, align priorities, and represent business needs effectively. * Communication & Change Enablement: Communicate IT decisions, educate teams on new initiatives and policies, and ensure compliance within the business unit. * Leadership & Escalation Point: Serve as the primary escalation contact for IT issues within the business unit, ensuring effective resolution and continuous improvement. * Perform other duties as required. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Robots are coming into the wild! 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