> Markdown version of [/jobs/ext/494336-onsite-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/494336-onsite-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Support Technician II - **Company:** Microsel Of Colorado, LLC - **Location:** Centennial, CO, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BASIC (Programming Language), Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Layer, Windows Servers, Routing, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wireless Networks, Software Troubleshooting, Sonicwall, Operational Systems, Fortinet, Cisco - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a76b94fbb350e26 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * 3+ years in IT support, preferably in a Managed Services (MSP) environment * Strong troubleshooting across Windows 10/11 and Windows Server environments * Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics) Networking & Infrastructure * Solid understanding of TCP/IP, DNS, DHCP, VLANs, and basic routing * Experience working with business-grade firewalls (Fortinet, SonicWall, Cisco, or similar) * Ability to perform basic firewall tasks: + Policy and rule updates + VPN user troubleshooting + Reviewing logs for connectivity issues * Familiarity with switches and wireless infrastructure in a business environment Endpoint & Security * Experience supporting endpoint protection platforms (EDR/XDR) * Familiarity with patching, system updates, and endpoint lifecycle management * Understanding of MFA, identity security, and access controls Tools & MSP Environment (Preferred) * Experience working within an RMM and PSA platform * Ability to manage, update, and close tickets with clear documentation * Exposure to remote monitoring, alerting, and automation tools, * Ability to troubleshoot across user, device, and network layers without defaulting to escalation * Comfortable working independently in client environments * Knows when to escalate and follows defined escalation paths Additional Expectations * Candidates should be comfortable connecting a laptop, identifying a network issue, and resolving it without relying on trial-and-error * This role requires independent execution. Candidates who require step-by-step direction for routine issues will not be a fit * Ability to pass a drug and/or alcohol screen and background check. * Valid and clean Colorado driver's license with the ability and willingness to travel locally as needed. Professional Expectations * Clean-cut, professional appearance at all times * Strong interpersonal and communication skills * Ability to translate technical issues into clear, understandable language * Positive attitude and strong client presence * High attention to detail * Reliable, punctual, and accountable * Respect for chain of command and operational structure * Strong interpersonal skills and business acumen. * Strong time management skills and the ability to stay organized during high volume. ## Description We are looking for a Level 2 Onsite Technician who can operate independently, represent the company professionally, and execute consistently within our service model. This is not a sit-behind-a-desk role. This is a field position. You will be the face of TrinWare to our clients. That means how you communicate, how you present yourself, and how you execute matters just as much as your technical ability. Work Structure * Monday & Friday: Possibly In-office or road work + Service desk tickets + Project assistance * Tuesday-Thursday: Field work + Up to three onsite client visits per day + Travel between client locations required Core Responsibilities * Resolve end-user and infrastructure issues across multiple client environments * Execute onsite service visits efficiently and professionally * Manage and close tickets daily while maintaining quality standards * Document all work clearly and completely in the ticketing system * Communicate with clients in plain, professional language * Follow established processes, escalation paths, and service standards * Coordinate with the service desk and leadership when needed * Maintain awareness of schedule and ensure on-time arrival to all appointments Execution Expectations * Ability to handle multiple tickets per day without loss of quality * No idle time between scheduled work and ticket responsibilities * Strong time management across multiple client locations * Clear, complete documentation on every ticket * Early communication when blocked, delayed, or behind schedule * Escalate appropriately. Do not operate outside defined process First 90 Days Expectations First 30 Days * Learn TrinWare processes, tools, and documentation standards * Shadow onsite visits and begin handling tickets with oversight * Demonstrate clear, professional communication with clients and internal team * Accurately document all work in the ticketing system * Show punctuality, preparedness, and ability to follow schedule Days 31-60 * Begin operating independently on standard onsite visits and service tickets * Manage daily workload across both field visits and ticket responsibilities * Demonstrate consistent troubleshooting across user, device, and basic network issues * Follow escalation paths correctly without prompting * Maintain clear, complete, and consistent ticket documentation Days 61-90 * Fully manage assigned onsite schedule and service workload independently * Deliver consistent, high-quality client interactions without supervision * Resolve the majority of L2 issues without unnecessary escalation * Maintain strong time management across multiple client environments * Demonstrate reliability, accountability, and alignment with team standards At 90 Days * Trusted to operate independently within client environments * Consistently meets service expectations and documentation standards * Communicates clearly, escalates appropriately, and represents TrinWare professionally, * Adherence to SLAs for ticket response and resolution. * Reduction in repeat incidents and alert fatigue. * System uptime and monitoring compliance across clients. * Patch and security compliance rates. * Team performance metrics and documentation accuracy. * Client satisfaction scores (CSAT/NPS). Work Environment * On-site only - no remote or hybrid options. * Based at TrinWare's Centennial, CO office with travel to client locations throughout the Colorado I-25 corridor, and beyond as may be required. * Standard schedule: Monday-Friday, 7:30 AM-6:00 PM (occasional off-hours or weekend work). ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)