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# Software Support Specialist - Technical

- **Company:** LCS - London Computer Systems
- **Location:** Cincinnati, OH, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Programming, Issue Tracking Systems, Mobile Application Software, Microsoft Office, Networking Basics, Wide Area Networks, Software Troubleshooting, Information Technology, Custom Reports
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d6e439d4e5ed61fc

## About the Role

Do you have experience in Windows?, * Previous experience in technical support, help desk, or customer-facing service role

 * Strong problem-solving, troubleshooting, and communication skills
 * Familiarity with tools like ticketing systems, remote support, or softphones
 * Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
 * Accountability and adaptability in a fast-paced environment

Ideal Candidates

 * IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
 * Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most.
 * Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you., LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate.

## Description

Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Software Support Specialists - Technical to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call.

If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You'll Do

 * Become an expert in Rent Manager and its related applications
 * Troubleshoot software and technical issues via phone, email, and remote sessions
 * Guide users with clear communication and best practices
 * Document and track issues using ticketing software
 * Collaborate with internal teams to improve processes and customer satisfaction


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