> Markdown version of [/jobs/ext/494857-service-desk-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/494857-service-desk-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk /Help Desk Technician

- **Company:** TWO95 International, Inc
- **Location:** Cherry Hill, NJ, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Active Directory, Apple Mac Systems, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Hypervisor, Windows Search, Windows Servers, Routing, Network Routers, Sonicwall, Computer Equipment, Vmware
- **Published:** June 8, 2026
- **Apply:** https://www.juju.com/job/00000000g6k056

## About the Role

*3 years related work experience or BS in Information Systems or related field.

*Must exhibit a clear, friendly, professional phone manner.

*Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

*Able to handle multiple projects and assignments with attention to detail.

*Microsoft Windows Desktop Operating Systems

*Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.

*VMWare and Microsoft Hyper-V Hypervisors

*Must have transportation

*Must be able to physically lift and move computer equipment

## Description

*Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

*When necessary provide on-site support.

*Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

*Troubleshoot and resolve system hardware and software problems.

*Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

*Document processes and procedures as required.

*Manage and maintain our customers' networks.

*Required to be part of the on call schedule.

*Performs other duties and responsibilities as assigned by the MSP Manager.


## Related Videos

- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)
- [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)