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# SERVICE DESK LEAD L1

- **Company:** Wipro Limited
- **Location:** Solon, OH, United States
- **Experience:** Expert
- **Salary:** $45,000.0 - $121,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, Google Chrome, Computer Networks, Desktop Computing, Microsoft Desktop Optimization Pack, Web Browsers, Microsoft Office, Productivity Software, ServiceNow IT Service Management, Peripherals, Laptops
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aabc08162c0d72e6

## About the Role

* Working experience with IT hardware such as desktops, laptops, printers etc.
 * Basic networking knowledge
 * Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
 * Working knowledge of general IT related Business Administration Processes
 * Experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
 * Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
 * Knowledge of Incident Management, Service Request management, DEPOT model etc.
 * Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
 * Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
 * Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
 * Working knowledge of ServiceNow ticketing tool

Mandatory Skills: TIS Service Desk .

Experience: 3-5 Years .



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