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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations / Helpdesk Technician - **Company:** STN, inc. - **Location:** Pleasanton, CA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Systems, Collaborative Software, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Issue Tracking Systems, Information Technology Operations, Internet Services, Virtual Private Networks (VPN), Network Architecture, Networking Basics, Windows PowerShell, Azure Active Directory, TCP/IP, Software Vulnerability Management, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Software Licensing, Internet Protocol Telephony, Office365, Peripherals, Microsoft InTune, Information Technology, Laptops, User Accounts, Vmware - **Published:** June 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b507fb4f82bf87bb ## About the Role Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. * 2+ years of experience in IT support, helpdesk, or desktop support roles. * Strong knowledge of: + Windows 10/11 + Microsoft 365 + Active Directory / Entra ID + Hardware troubleshooting + Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) * Experience with ticketing systems and IT service management practices. * Excellent troubleshooting, communication, and customer service skills. * Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred * Experience supporting macOS devices. * Familiarity with: + Intune / Endpoint Manager + VMware or Hyper-V + VoIP systems + Endpoint security platforms + PowerShell scripting * Industry certifications such as: + CompTIA A+ + CompTIA Network+ + Microsoft Certified Fundamentals + ITIL Foundation Physical Requirements * Ability to lift and move equipment up to 50 lbs. * Ability to work onsite and move throughout office and warehouse environments as needed. * Ability to perform hardware installations under desks, in server rooms, and at user workstations. ## Description We are seeking a reliable and customer-focused IT Operations / Helpdesk Technician to provide onsite technical support for employees and maintain day-to-day IT operations. This role serves as the first point of contact for hardware, software, network, and user support issues while ensuring the stability, security, and efficiency of the company's technology environment. The ideal candidate is hands-on, organized, and enjoys solving technical problems while delivering excellent customer service., End User Support * Provide onsite and remote technical support for employees across multiple departments. * Troubleshoot and resolve hardware, software, operating system, printer, and connectivity issues. * Respond to helpdesk tickets and service requests within established service-level agreements (SLAs). * Escalate complex issues to senior IT staff or external vendors when necessary. * Assist users with Microsoft 365 applications, collaboration tools, and business systems. IT Operations * Install, configure, maintain, and deploy desktops, laptops, mobile devices, and peripherals. * Manage workstation imaging, software installation, updates, and patching. * Monitor system performance and proactively identify potential issues. * Support network infrastructure including switches, wireless access points, VPN connectivity, and internet services. * Perform routine maintenance and health checks on IT systems and equipment. User Account Administration * Create, modify, and disable user accounts and permissions. * Support Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration. * Assist with employee onboarding and offboarding processes. * Maintain access controls and security best practices. Asset & Inventory Management * Track IT hardware, software licenses, and inventory. * Coordinate equipment procurement, deployment, replacement, and disposal. * Maintain accurate documentation of systems, procedures, and configurations. Security & Compliance * Follow company security policies and procedures. * Assist with endpoint security, antivirus management, and vulnerability remediation. * Participate in incident response and troubleshooting efforts when needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)