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# Help Desk Analyst - II

- **Company:** Carrols Corporation
- **Location:** Syracuse, NY, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Office Suite, Remote Service Software, Software Engineering, Wi-Fi Technology, Computer Networking Systems
- **Published:** June 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=faffb709c0fba452

## About the Role

Do you have experience in Windows?, * 2+ years of experience in an IT support/HelpDesk support role.

 * Experience with HelpDesk software and remote support tools desired.
 * Retail experience to include POS and Back Office management applications includinginventory systems.
 * Experience in a multi-shift or 24/7 environment preferred.
 * Good understanding of corporate networking infrastructure (i.e. Hardware based VPNpreferred.)
 * Good understanding of LAN, WAN and Wi-Fi
 * Good analytical skills.
 * Work well under pressure with minimal supervision

Qualifications and Experience

 * 2+ years of experience in an IT support/HelpDesk support role.
 * Experience with HelpDesk software and remote support tools desired.
 * Retail experience to include POS and Back Office management applications includinginventory systems.
 * Experience in a multi-shift or 24/7 environment preferred.
 * Good understanding of corporate networking infrastructure (i.e. Hardware based VPNpreferred.)
 * Good understanding of LAN, WAN and Wi-Fi
 * Good analytical skills.
 * Work well under pressure with minimal supervision

Computer Skills

 * Knowledge of PC systems. Windows, Restaurant Management applications, Microsoft
 * Office Suite and other related software.
 * Understanding of networking software.

## Description

Provide first point of contact technical support through analysis and problem solving for the
installation, maintenance, implementation and documentation of the current Restaurant Systems
software and hardware technologies via phone or remote support communication, * Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.

 * Install/update hardware and software to resolve system related issues per established procedures
 * Diagnose and document system related issues in a timely and efficient manner.
 * Follow-upon unresolved issues to ensure timely resolutions.
 * Adjust activities based on call volume fluctuations.
 * Interpret user problems and recommend solutions.
 * Escalate unresolved issues to the correct resource.
 * Ability to organize and prioritize tasks to ensure timely problem resolution.
 * Flexible work hours.
 * Other duties as assigned.


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