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# Desktop Support Specialist

- **Company:** Engineered Medical Systems, LLC
- **Location:** Bartlett, TN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Information Technology
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd7919a92a9225b8

## About the Role

Do you have experience in Confidential information handling?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science or related field or equivalent combination of education and experience.

 * At least 2 years' experience working in IT support.
 * Ability to work in a fast paced, team atmosphere.
 * Preference in working in a small business environment.
 * Knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties.
 * Strong verbal and written communication skills.
 * Ability to maintain confidentiality to Company information.
 * Ability to work independently with little supervision.
 * Strong attention to detail.
 * Must be able to speak, read and write in the English language.
 * Ability to stand, stoop, reach, hold up to 50 lbs. on a repetitive basis
 * Able to stand and freely move about a manufacturing facility on a repetitive basis, THIS COMPANY IS AN AT-WILL EMPLOYER WHERE ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THIS APPLICATION OR IN ANY DOCUMENT OR STATEMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYMENT AT-WILL. I UNDERSTAND THAT NO COMPANY EMPLOYEE OR REPRESENTATIVE HAS THE AUTHORITY TO ENTER INTO A CONTRACT REGARDING DURATION OF TERMS AND CONDITIONS OF EMPLOYMENT OTHER THAN THE PRESIDENT/CEO OF THE COMPANY AND THEN ONLY BY MEANS OF A WRITTEN CONTRACT SIGNED BY THE PRESIDENT/CEO.

## Description

The Desktop Support Specialist is responsible for assisting with the installation, configuration, and testing of IT equipment. This position assists with network and system upgrades and interacts with day to day to ensure all IT support tickets are handled in a timely manner., * Troubleshoot, diagnose, and resolve user technical problems.

 * Consults with users to determine hardware, software and system specifications.
 * Responsible for completing IT support tickets in a timely manner.
 * Helps with the selection, installation, configuration, and testing of equipment.
 * Assists with maintaining network and system documentation.
 * Assists with network and system upgrades.
 * Monitors and updates company IT equipment.
 * Support the EMS Quality Policy and Quality Objectives.
 * Perform Other Duties as assigned.


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