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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** MRCC Solutions - **Location:** Indianapolis, IN, United States - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Administration, Remote Infrastructure Management, Service Pack, TCP/IP, Wide Area Networks, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration, Servicenow - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=63e85024d7adbb56 ## About the Role Do you have experience in Customer communication?, We are seeking a proactive and skilled IT Field Technician to join our dynamic team! In this vital role, you will be the frontline expert responsible for delivering exceptional technical support and troubleshooting services directly at client sites. Your enthusiasm for technology, combined with your strong communication skills, will ensure seamless computer management, network administration, and hardware support across diverse environments. This position offers an exciting opportunity to work hands-on with cutting-edge IT infrastructure, help resolve complex issues, and contribute to the smooth operation of our clients' technology systems. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer service, this role is perfect for you!, * Proven experience providing technical support in a fast-paced environment with a focus on desktop support and network administration * Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux * Hands-on experience with computer networking concepts such as TCP/IP, TCP/UDP protocols, DNS management, LAN/WAN setup, VPN configuration, firewall management, and network security best practices * Familiarity with computer hardware components and troubleshooting techniques for desktops, laptops, mobile devices, printers, and peripherals * Proficiency in using remote management tools like SCCM and familiarity with GPO for policy deployment * Experience supporting IT infrastructure including Active Directory user management and Microsoft Office applications * Knowledge of help desk ticketing systems such as ServiceNow or BMC Remedy is preferred * Excellent communication skills with the ability to explain technical concepts clearly to non-technical users * Strong analysis skills to diagnose issues efficiently and implement timely resolutions Join us as an IT Field Technician to make a tangible impact by ensuring our clients' technology runs smoothly! Your expertise will empower users to work confidently while you grow your skills in a vibrant environment dedicated to innovation. ## Description * Provide on-site technical support for hardware, software, and network issues across various client locations * Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux * Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance * Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings * Assist with the deployment of operating system updates, security patches, and software installations using tools like SCCM (System Center Configuration Manager) and GPO (Group Policy Objects) * Support IT infrastructure components such as Active Directory, Windows Server environments, BMC Remedy ticketing system, ServiceNow, Jira, and network devices like Meraki switches and routers * Conduct analysis of technical issues using strong problem-solving skills to identify root causes and implement effective solutions * Document all support activities thoroughly in help desk systems ensuring clear communication with clients and team members ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)