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# Desktop Support Technician II -CCSB

- **Company:** A3 Solutions, Inc.
- **Location:** San Jose, CA, United States
- **Salary:** $56,160.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Virtual Private Networks (VPN), Microsoft Office, Software Deployment, Software Systems, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Wireless Devices, Information Technology, Network Support, Laptops, Cisco
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0a35d573a839d519

## About the Role

Do you have experience in Software deployment?

## Description

* Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
 * Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
 * Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
 * Desktop and Network Support
 * Ability to setup, configure and add all hardware.
 * Assist Corporate Desk Side Support technicians with large IMAC's.
 * Documents, maintains, upgrades or replaces hardware and software systems.
 * Supports and maintains user account information including rights, security and systems groups.
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
 * Determines and recommends which products or services best fit the customers' needs.
 * Imaging and image recovery
 * Experience doing break / fix repairs on desktops, laptops
 * Install / Re-install various software packages and updates
 * WiFi and VPN connections; Support of wireless devices
 * GREAT Customer Service skills


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