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# Help Desk Technician

- **Company:** City of Cocoa
- **Location:** Cocoa Beach, FL, United States
- **Salary:** $43,784.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Business Software, Computer Networks, Desktop Computing, Network Troubleshooting, Microsoft Office, Productivity Software, Connectivity Problems, Computer Equipment, Information Technology, Laptops
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8e88c81fab8eb7d

## About the Role

Do you have experience in Productivity software?, Do you have a Associate's degree?, Under general supervision, provides technical assistance to employees or customers by troubleshooting hardware, software, and network issues. The ideal candidate has strong communication skills, basic technical knowledge, and the willingness to learn in a fast-paced environment. This position reports to the Deputy Director of IT or designee., Associates degree or certification in Information Technology, Computer Science, or related field preferred.

Entry level knowledge of networking concepts, Windows and/or macOS operating systems, common business applications, like Microsoft Office 365.

Certification in CompTIA A+, preferred.

## Description

* Respond to help desk tickets, phone calls, and email requests in a timely manner
 * Provide in person or remote technical support for desktops, laptops, printers, mobile devices, and software applications
 * Troubleshoot basic hardware, software, and network connectivity issues
 * Install, configure, and update computer systems and applications
 * Assist users with password resets, account access, and system permissions
 * Document user inquiries, troubleshooting procedures, and resolutions within the ticketing software
 * Escalate complex technical issues to senior IT staff when necessary
 * Maintain inventory of IT equipment and supplies
 * Support onboarding and setup of new employee workstations
 * Deliver excellent customer service and maintain professionalism

ADDITIONAL JOB FUNCTIONS

Performs other related work as required., Physical Requirements: Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as monitors, copiers, etc. Must be able to lift, carry, push, pull or move up to 25 pounds of computer equipment. This position may require some evening or weekend support.


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