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# Spanish/English Bilingual Tier 2 - remote role

- **Company:** The Hire
- **Location:** Orlando, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Office Suite, Remote Access Technology, Airwatch, Remote Service Software, Workspace ONE, Servicenow
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9174fe70095c44b4

## About the Role

Do you have experience in VPN management?, We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.

Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed., * At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment

 * Fully bilingual in Spanish and English
 * Strong troubleshooting skills across Microsoft technologies and remote support tools
 * Experience supporting VPN connectivity, mobile devices, and enterprise user environments
 * Ability to work independently and remain organized in a high-volume setting
 * Strong communication and customer service skills
 * Comfortable working rotating shifts, including evenings, weekends, and holidays
 * U.S. Citizenship required
 * Must be able to successfully pass a background investigation

Preferred Experience

 * Experience with ServiceNow or similar ticketing platforms
 * Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect
 * Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus
 * Previous experience supporting government or enterprise-level environments is highly preferred

## Description

* Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues
 * Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory
 * Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms
 * Assist users with workstation setup, software installs, peripheral support, and system access requests
 * Escalate more complex technical issues to engineering or specialized support teams when needed
 * Document support activity and maintain accurate ticket updates within the ticketing system
 * Deliver excellent customer service while managing multiple priorities in a fast-moving support environment


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