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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** First Aid - **Location:** Monroe, GA, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Desktop Computing, Web Portals, Microsoft Office, Microsoft Servers, Network Architecture, Software Engineering, Peripherals, Information Technology, Laptops - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a85f498d651254d8 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in Computer Technology or related field, and/or 2+ years of hands-on break-fix experience with laptops and desktops. * Broad technical knowledge spanning hardware, software, operating systems, networks, and security. * Strong Office 365 proficiency. * Experience with Windows 10/11 and Microsoft Servers * Excellent communication and customer service skills, with strong listening and problem-solving abilities. * Ability to work quickly and autonomously under pressure, with attention to detail and confidentiality. * Strong analytical and organizational skills. * Valid driver's license, reliable transportation for onsite visits and adequate auto insurance. * Ability to lift heavy equipment and work after-hours and/or weekends, as needed., * Do you have strong Office 365 proficiency? * Do you have experience with Windows 10/11 and Microsoft Servers? * Do you have valid Georgia driver's license, reliable transportation for onsite visits and adequate auto insurance? * Do you have experience installing and configuring hardware, software, and peripherals across network infrastructure? Education: * Associate (Preferred) Experience: * hands-one break-fix experience with laptops and desktops: 2 years (Preferred) Work Location: Hybrid remote in Monroe, GA 30655 ## Description Join our dynamic team as an IT Field Technician and become a vital part of delivering top-tier technical support across diverse environments. In this role, you will be the frontline expert responsible for troubleshooting, maintaining, and optimizing IT infrastructure and hardware in the field. Your energetic approach will ensure seamless technology operations, empower end-users, and contribute to the overall efficiency of our organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment while making a tangible impact on daily business functions. Strong interpersonal skills are essential, as you'll interact with executive-level clients daily. Responsibilities * Perform hands-on desktop fixes when remote tools aren't suitable, including hardware repairs and replacing defective parts. * Install and configure hardware, software, and peripherals across network infrastructure. * Diagnose and resolve software issues. * Provide onsite desktop/laptop support: setup, configuration, imaging, and deployment. * Onboard and off-board users, including account creation and password support. * Handle service desk requests via phone, web portal, and email courteously and efficiently. * Test, image, and clean PCs, laptops, monitors, printers, and related hardware. * Use remote tools and diagnostic utilities to resolve issues. * Install antivirus software and keep definitions current. * Perform preventative maintenance on workstations, printers, and peripherals. * Maintain strong relationships with clients and colleagues. * Uphold company safety and security standards. * Escalate unresolved tickets to MSP Help Desk or management. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Robots are coming into the wild! 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