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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior User Support Specialist / User Trainer - **Company:** ITC, Inc. - **Location:** Fairfax County, VA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Software Applications, Spreadsheets, Databases, Text Processing, Office Automation, Enterprise Software Applications - **Published:** June 4, 2026 - **Apply:** https://diversityjobs.com/career/17130939/Senior-User-Support-Specialist-User-Trainer-Virginia-Fairfax ## About the Role * Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application). * Authorized to work in the United States. * Ability to work effectively in a fully remote environment. * At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected. * At least one year must be experience with the specific applications being supported. * Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. * Should be an expert user of the Government's word processing, spreadsheet, and email systems. * Excellent oral and written communications skills required., * Supervisory experience helpful. * Experience with DOJ office automation environments extremely helpful. * Undergraduate degree strongly preferred. ## Description We are seeking an experienced Senior User Support Specialist / User Trainer to support ITC Federal's work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ's complex litigation mission., Usually reports to Help Desk Supervisor/Senior User Trainer or Application Manager., Assists in setting up and operating end user support program for major applications in support of specific projects. * Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. * Develops training course outlines and agendas. * Establishes training facilities and schedules. * May supervise work of teams of user support staff, such as help desk staff. * Organizes, prepares, schedules and conducts training sessions. * Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. * Prepares training approach and materials. * Arranges for use of training facilities, for access to appropriate applications, etc. Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)