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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** Sa Hospitality Group - **Location:** New York, NY, United States - **Salary:** $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, VoIP, Microsoft Outlook, Computer Networks, Desktop Computing, Email Filtering, Web Browsers, Issue Tracking Systems, IP Addressing, Network Troubleshooting, Windows Servers, Network Protocols, Microsoft PowerPoint, Remote Administration, Remote Desktop Services, Software Engineering, Wireless Networks, Firewalls (Computer Science), Information Technology, User Administration - **Published:** June 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=15a616876d79a4b1 ## About the Role Do you have experience in Windows?, Candidate should: be a quick learner, strong/effective problem solver, detail oriented, organized and able to track multiple projects and issues; have excellent time management and project management skills, be customer-oriented and have a cool-temperament. Must have exceptional interpersonal, verbal and written communication skills in English, * Windows Server Administration * Windows Workstation Administration * Firewall Technology/Experience * Antivirus/Antispam * Windows User administration (Adds, Moves, Changes, Deletes) * Working knowledge of MS Office suite, Outlook, PowerPoint, web browsers and standard operating system utilities * Good understanding of computer systems, mobile devices and other tech products * Ability to diagnose and resolve basic technical issues * General troubleshooting skills - Able to design a solution versus "fixing the problem" * Fully Understand Networking Concepts: IP Addressing / Network Protocols * Familiar with Remote Administration tools (Remote Desktop / Terminal Services) * Flexible and adaptable, able to change and alter project plans as quickly as projects evolve * Working with external vendors is a must * Good working knowledge of common office equipment, printers, faxes, projectors, TVs etc. ## Description * Assist IT Director in various ongoing and new projects * Visit restaurant locations in NYC on-site including on weekends * Serve as the first point of contact and respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system * Calmly perform troubleshooting by asking pertinent questions and performing diagnostics * Research possible solutions and present the most likely solution to the customer * Perform the steps to resolve the problem or walk the customer through the steps over the phone * Record problems/events and their resolution in the ticketing system * Promptly follow-up and update users on the status of tickets and requests for information * Help resolve desktop hardware and software issues on-site as needed * Experience with point-of-sales systems is a plus * Support a VOIP/cloud-based phone systems * Relocate (disassemble/reassemble) computers, monitors, and associated equipment * Troubleshoot networking issues on wired and wireless networks * Help support mobile devices and remote users * Support other office technology, such as televisions, projectors, conference equipment etc * Day-to-day maintenance of computers, printers and other office equipment * Implement preventative maintenance systems and troubleshooting procedures for users It is understood that as IT Support Manager, your performance will be evaluated on an ongoing basis. We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)