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# Help Desk Analyst

- **Company:** WIRED TECHNOLOGIES INC
- **Location:** McDonough, GA, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, Computer Networks, Virtual Private Networks (VPN), Local Area Networks, Mobile Os, Office365, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b12244a89431e92c

## About the Role

Do you have experience in Team management?, We are seeking a skilled and dedicated Help Desk Analyst to lead our technical support team. The ideal candidate will possess a strong background in IT support and customer service, with a focus on providing exceptional assistance to our users. This role requires effective communication skills, technical expertise, and the ability to manage a team in a fast-paced environment. The position will oversee the daily operations of the help desk, ensuring that all support requests are handled efficiently and effectively. We are considering both part-time or full-time candidates., * Proven experience in technical support or help desk management roles.

 * Strong knowledge of computer management principles and IT infrastructure.
 * Proficiency in Microsoft 365 applications and software troubleshooting techniques.
 * Experience with desktop support tasks including installation, configuration, and maintenance of computer hardware.
 * Experience with remediation of account hijacks and ransomware.
 * Familiarity with networking concepts such as LAN configurations, VPNs, firewalls, and security protocols.
 * Excellent communication skills with a focus on customer service excellence.
 * Ability to work collaboratively in a team-oriented environment while managing multiple priorities effectively.

License/Certification:

 * CompTIA Network+, A+, Microsoft or similar certification (Required)

## Description

* Provide guidance and support to ensure high-quality service delivery.
 * Oversee the troubleshooting of software and hardware issues across various operating systems including Windows and mobile OS.
 * Ensure effective management of IT infrastructure, including computer networking, VPNs, firewalls, and LAN setups.
 * Utilize tools such as NinjaRMM for ticket management and tracking.
 * Conduct regular training sessions for staff and clients on technical support best practices and customer service skills.
 * Monitor help desk performance metrics to identify areas for improvement and implement necessary changes.
 * Maintain documentation of processes, procedures, and knowledge base articles for user reference.
 * Act as an escalation point and backup for Tier 1 support.


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