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# Desktop Support Technician L1

- **Company:** Milestone Technologies, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Mobile, Networking Basics, Network Connections, Remote Access Technology, TCP/IP, Okta, Guidewire PolicyCenter, Information Technology, Gsuite, Hardware Infrastructure, Servicenow
- **Published:** June 7, 2026
- **Apply:** https://www.dice.com/job-detail/a63a8805-09bf-457d-8d65-d2afd77e0765

## About the Role

Strong service-oriented mentality
Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
Basic networking knowledge
VPN, network connectivity including 11x, TCP/IP, DHCP
Recent experience with remote access and remote-control tools to support remote
Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central

## Description

IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
Monitoring and maintaining computer systems, video conferencing, and networks within the office
Follow SOP documentation and escalate issues appropriately to higher-level staff
Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
Working closely with the IT support team to learn and identify issues in the office
Mobile support: iOS, Android, Windows Mobile


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