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# Help Desk Support I

- **Company:** Circle the City
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Software Applications, VoIP, Computer Literacy, Desktop Computing, Hardware Compatibility (Software Requirements), Issue Tracking Systems, Web Portals, Microsoft Office, Laptops, User Accounts
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f8e57d3f0dea34c4

## About the Role

Do you have experience in In-person customer service?, Do you have a High school diploma or GED?, * High school diploma or GED

 * Experience troubleshooting workstation operating system errors and hardware compatibility issues.
 * Proficient in the use and troubleshooting of desktop applications including Microsoft Office 365 and Adobe Acrobat.
 * Must have exceptional communication skills compatible with a wide range of audiences.
 * Experience in a medical environment highly desirable
 * Attention to detail, flexibility, and accountability are keys to success in this role.
 * Have a personal vehicle available to facilitate traveling to other sites to troubleshoot and resolve support tickets in person, if necessary.
 * Eager to embrace differences among people and interact with internal staff as well as external contacts in a culturally competent and respectful manner.
 * Be a team player and appreciate that you're supportive of a group of dedicated individuals providing vital care to those in our community most in need.

## Description

Summary of Position: The Help Desk Support Specialist 1 position will require knowledge in basic computer troubleshooting as well as customer service principles to facilitate supporting CTC staff.

Essential duties include, but are not limited to:

 * Respond to any level 1 IT support requests in a timely manner after being assigned.
 * Enter requests for support into the ticketing system accurately and according to established processes.
 * Monitor technical support web portal for new tickets assigned to level 1 support.
 * Setting up desktop computers, laptops, and mobile devices.
 * Coordinate deployment of IT equipment as needed.
 * Resolve account unlock requests.
 * Create new user accounts.
 * Assist with keeping IT inventory current.
 * Assign and route tickets to appropriate teams and establish priority according to established standards.
 * Support VoIP phone system user phones.
 * Provide appropriate remote first level support for end users according to existing IT department policies.
 * Other duties as assigned.


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