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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Bohannan Huston Inc. - **Location:** Albuquerque, NM, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Applications, VoIP, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Hyper-V, Microsoft Office, Microsoft Servers, Network Protocols, Remote Desktop Services, Remote Service Software, Virtual Local Area Networks, Sonicwall, Malware, Firewall Services Module, Workday - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=526e0f4dc874d59b ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a Associate's degree?, The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus. Customer service experience should include: * Microsoft Desktop Operating System Support (Windows, 10, 11) * Microsoft Server Operating System Support (Server 2016, 2019, 2025) * Microsoft Active Directory, DNS and DHCP support * Microsoft Hyper-V Support (Configuration and Implementation) * Firewall Configuration and Support (SonicWALL experience a plus) * Microsoft 365 Support * Microsoft Office Desktop Application Support * Malware and Anti-Virus Support * Remote Support Tools * VoIP Technology - FreePBX, Shortel, etc. - experience a plus * Proficiency in Networking Protocols and VLAN configuration * CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred., * You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred. * You have exceptional technical and interpersonal skills. * You are customer service oriented. * You can work in a fast-moving environment supporting small to mid-sized business clients. * You can work independently to resolve network, server, desktop and application issues. * You can assist small business clients with applications, connectivity, training and problem solving. * You have strong written and verbal communication skills. * You can lift and move equipment weighing as much as 50lbs. * You must have a valid driver's license and be willing to travel locally during the workday. Technologies You Will Work With & Learn * ConnectWise PSA * Ninja RMM * Axcient Backup and Business Continuity * EDR Solutions * Cyber Security SASE * MXDR ## Related Videos - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)