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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Avaya CM Engineer - **Company:** SVR SOLUTIONS, CORP - **Location:** Miami, FL, United States - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Amazon Web Services, Microsoft Azure, Bash Shell, Border Gateway Protocol, VoIP, Ubuntu (Operating System), CentOS, Cisco PIX, Cisco Routers, Cloud Computing Security, Computer Networks, Dynamic Host Configuration Protocol, Debian Linux, Domain Name System (DNS), Cryptographic Protocols, Monitoring of Systems, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Multi-protocol Systems, Network Security, Lightweight Directory Access Protocols (LDAP), Linux Distribution, Windows Servers, Network Architecture, Network Installation Services, Routing, Network Administration, Citrix Systems, Open Shortest Path First (OSPF), Windows PowerShell, Ansible, TCP/IP, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Wide Area Networks, Scripting, Load Balancing, System Availability, Reliability of Systems, Firewalls (Computer Science), SolarWinds (Software), Network Support, Routing & Switching, Splunk, Cisco Switches, Vulnerability Analysis - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=81d36296a4861412 ## About the Role Do you have experience in Windows support?, * Proven experience with Avaya Communication Manager (CM) administration in enterprise environments. * Strong knowledge of computer networking concepts including TCP/IP, routing protocols (OSPF, BGP), VLANs, DHCP, DNS, and network security protocols such as IPsec and SSL/TLS. * Hands-on experience with WAN technologies (MPLS), LAN switching (Cisco switches), firewalls (Cisco ASA), VPN setup, and SD-WAN solutions like Meraki or openSUSE-based systems. * Familiarity with operating systems including Windows Server, Linux distributions (Ubuntu, CentOS), Debian, BSD variants; experience with virtualization platforms such as VMware vSphere or Citrix is a plus. * Ability to perform system administration tasks involving LDAP/Active Directory integration, GPO management, scripting (PowerShell/Bash), and automation tools like Ansible. * Knowledge of cloud security principles related to AWS or Azure environments; experience with high availability configurations is preferred. * Excellent problem-solving skills combined with the ability to work in an Agile environment supporting network support and network management functions. * Relevant certifications such as CCNA/CCNP (Routing & Switching), CCNP Collaboration or equivalent are highly desirable. Join us in delivering reliable communication solutions that empower our organization's success! ## Description We are seeking a highly skilled and motivated Avaya Communications Manager (CM) Engineer to join our dynamic IT and telecommunications team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting Avaya Communication Manager systems to ensure seamless voice communication services across our organization. Your expertise will support our network infrastructure, enhance system reliability, and optimize telecommunication operations. This position offers an exciting opportunity to work with cutting-edge technologies in a fast-paced environment, contributing to the stability and efficiency of our enterprise communication systems., * Install, configure, and support Avaya Communication Manager (CM) systems, ensuring optimal performance and high availability. * Perform routine maintenance, upgrades, and patching of Avaya telephony infrastructure to maintain system integrity. * Troubleshoot complex issues related to voice over IP (VoIP), routing protocols, and network security affecting Avaya systems. * Collaborate with network engineering teams to integrate Avaya solutions with LAN/WAN infrastructure, including Cisco routers, switches, Meraki devices, and MPLS networks. * Manage system backups, disaster recovery plans, and perform vulnerability assessments to safeguard communication networks. * Monitor system performance using tools like SolarWinds and Splunk; implement improvements to enhance reliability and security. * Support network installation projects involving telecommunication hardware such as Cisco ASA firewalls, VPNs, load balancers, and SAN storage solutions. * Document configurations, procedures, and incident reports adhering to ITIL best practices for efficient system management. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)