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# Product Support Specialist

- **Company:** Tasso, Inc.
- **Location:** United States (Remote available)
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Data Integrity, File Transfer
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=93641f3f55b23227

## About the Role

Do you have experience in Stakeholder relationship building?, * 1+ years' experience in customer service or product support role medical device/health care field preferred.

 * Comfortable having product conversations including troubleshooting Customer and Patient problems to resolution.
 * Self-starter who works well with ambiguity and uncertainty.
 * Strong interpersonal skills, including active listening to customers and patients, as well as a team-first mentality with your Tasso colleagues.
 * Attention to detail - tracking and managing customer tickets and complaints to completion.
 * Fast-paced office environment; requires significant use of telephone and computer.

Nice to Have

 * Two (2) years of call center experience in a medical device manufacturing environment or similar experience with a high-call volume.
 * Experience in Complaint Intake
 * Working Knowledge of GMP

## Description

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The position will report to our Director of Customer Service. An ideal candidate will have at least 1 year of experience in a customer service or product support role and must be based in the Seattle area.

What You Will Do

 * Professionally handle all incoming requests from customers and ensure that customer requests for information are fully satisfied.
 * Process customer and internal orders thoroughly and accurately as needed.
 * Providing ongoing patient and customer support, answering questions about device usage and logistics.
 * Ensure coverage of customer and patient communication channels (phone, email) for hours of operation are filled.
 * Perform account setup and creation, including onboarding and adding new customers to internal systems and maintaining accurate, up-to-date account records.
 * Complete data uploads and file-transfer tasks accurately and on schedule, ensuring data integrity and confidentiality across systems.
 * Process customer requests for inventory returns, RMA's (Return Material Authorization), and replacement orders.
 * Build sustainable relationships of trust through open and interactive communication with Internal and external customers.
 * Partners with cross-functional departments as needed to ensure exceptional customer service is being delivered to customers and patients.
 * Escalate customer complaints for investigation as required.
 * Assist with Recall or Field Corrective Action activities as required.
 * Very close teamwork is required to achieve our goal of delivering exceptional customer support and reach our goal of delighting Tasso customers.
 * Demonstrate behavior consistent with the Company's Code of Ethics and Conduct.
 * Duties may be modified or assigned at any time to meet the needs of the business. Who You Are


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