> Markdown version of [/jobs/ext/498794-desktop-support-vip-white-glove-windows-mac-10-yrs-exp](https://www.wearedevelopers.com/jobs/ext/498794-desktop-support-vip-white-glove-windows-mac-10-yrs-exp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Desktop Support - VIP White Glove - Windows & MAC (10 yrs exp)

- **Company:** A3 Solutions, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Virtual Private Networks (VPN), Microsoft Office, Software Systems, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Wireless Devices, Information Technology, Network Support, Laptops
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d57a5d1043e949f

## About the Role

Do you have experience in Windows?, MUST HAVE EXPERIENCE SUPPORTING WHITE GLOVE ENVIRONMENTS

MUST HAVE EXPERIENCE WITH MS TEAMS

 * 8-5 Monday-Friday, no on call
 * Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
 * Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
 * Desktop and Network Support

## Description

* Assist Corporate Desk Side Support technicians with large IMAC's.
 * Documents, maintains, upgrades or replaces hardware and software systems.
 * Supports and maintains user account information including rights, security and systems groups.
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
 * Determines and recommends which products or services best fit the customers' needs.
 * Imaging and image recovery
 * Experience doing break / fix repairs on desktops, laptops
 * Install / Re-install various software packages and updates
 * WiFi and VPN connections; Support of wireless devices
 * GREAT Customer Service skills


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