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# IT Service Desk Specialist

- **Company:** Acadian Companies
- **Location:** Lafayette, LA, United States
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Information Technology
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6056c46806c7f485

## About the Role

Do you have experience in Websites?, Do you have a Associate's degree?, * Minimum of an associate's degree in computer systems or equivalent work experience as a computer support specialist

 * Advanced knowledge of company supported applications. Ability to learn and support new applications.

TRAINING REQUIREMENTS:

 * CompTIA ITF+ certification required within 6 months of holding the position.
 * CompTIA A+ certification required within 12 months of holding the position.

## Description

The Service Desk Specialist is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the specialist ensures all incidents are analyzed, resolved, and reported back within the promised timeframes., * Develop service strategy to mitigate software, hardware, and networking issues

 * Troubleshoot and resolve IT issues via phone, web, and in-person channels
 * Take ownership of day-to-day tasks and ensure all incidents are resolved against SLAs
 * Report on the health of the help desk and support using uptime and ticket-related performance metrics
 * Partner with IT and business personnel to discuss the impact of incidents on products and services
 * Track and report all open and closed incidents to leadership teams
 * Develop business support standards, processes and procedures, and guidelines for incident management
 * Evaluate trade-offs between issues using value, impact, and risk criteria
 * Proactively learn and train other staff members on new product and service technologies
 * Champion internal channels to proactively offer advice and help to peers on solving complex issues
 * Travel to company locations as needed. (some overnight travel required)
 * Maintain knowledge base by creating new articles and updating existing articles
 * Participate in after-hours critical production support as required


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