> Markdown version of [/jobs/ext/499276-it-support-technician](https://www.wearedevelopers.com/jobs/ext/499276-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT TECHNICIAN - **Company:** Callen Lorde Community Health Center - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Collaborative Software, Cyber Security, Issue Tracking Systems, Network Troubleshooting, EHR Systems, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Accounts - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0ba270b13c20f33 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate or bachelor's degree in information technology, Computer Science, or related field preferred but not required. * 2-4 years of IT support or help desk experience preferred but not required. * Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices. * Basic understanding of networking, cybersecurity, and troubleshooting methodologies. * Prior experience in a healthcare or social services setting and/or a non-profit organization highly desirable. * Effective communication skills with patients, colleagues, and other healthcare professionals. * Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively. * Collaborate effectively within a team environment, supporting colleagues and contributing to shared goals * High degree of professionalism, reliability, and sound judgment., * Demonstrate cultural competence and the ability to work respectfully and effectively with diverse populations. * Commitment to continuous learning and professional development. * Commitment to community-based healthcare and supporting health equity initiatives. * Commitment to the mission of Callen-Lorde. ## Description The IT Support Technician is the first point of contact for technical support across Callen-Lorde's clinical and administrative teams. Reporting to the Supervisor of Information Technology, this role provides hands-on support for day-to-day hardware, software, and network issues in a fast-paced healthcare environment. This position plays a key role in ensuring a stable, secure, and reliable technology experience for staff and patients while delivering responsive, customer-focused service., As an IT Support Technician, your responsibilities will include: End User Support & Troubleshooting * Provide technical support for desktops, laptops, printers, mobile devices, and peripherals * Respond to support tickets, troubleshoot issues, and escalate complex problems as needed * Support Microsoft 365, user accounts, password resets, and access requests * Assist with basic support for EHR systems, telephony, and collaboration tools * Deliver professional, service-oriented support to all staff and departments Device Deployment & Asset Management * Configure, image, and deploy workstations and mobile devices * Maintain accurate inventory of hardware and assigned equipment * Support workstation moves, office setups, and refresh initiatives * Ensure standard configurations across all devices Operations & Infrastructure Support * Assist with networking, printing, and connectivity issues * Monitor and report recurring technical problems * Coordinate with vendors and provide onsite support as needed * Support conference room and audiovisual technology Documentation & Process Improvement * Document issues, resolutions, and procedures in the ticketing system * Maintain knowledge base articles and user guides * Follow IT policies, standards, and escalation protocols Cybersecurity & Compliance * Support cybersecurity practices and endpoint protection efforts * Assist with antivirus monitoring, patching, and device compliance * Escalate suspicious activity or security incidents * Support MFA, password security, and access verification * Ensure compliance with HIPAA and organizational security standards Collaboration & Service Excellence * Partner with internal teams, vendors, and stakeholders * Support organizational initiatives and site projects Promote a culture of accountability, continuous improvement, and excellent service ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)