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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - ITSM - **Company:** Flex Technologies, Inc. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $95,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Systems Engineering, Microsoft Azure, Cloud Computing, Disaster Recovery, Web Services, Backup and Restore, Scripting, Cloud Platform System, 3-tier Architectures, Restful APIs, Servicenow - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b5bd710652c265b1 ## About the Role Do you have experience in Tooling?, Do you have a Bachelor's degree?, * 3+ years of proven experience working within IT or a related field in a System Administrator or equivalent role. * Bachelor's degree in IT related discipline or equivalent professional experience * Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions. * Solid problem-solving skills and the ability to remain effective under pressure. * Ability to manage multiple priorities and work independently with minimal supervision. * Strong communication skills with the ability to collaborate across technical and non- technical teams. * ITIL Foundation certification is preferred. * Hands-on experience with ServiceNow ITSM tool configuration, customization, and integration. Preferred Qualifications: * ITIL Foundation certification. * ServiceNow CSA or CSD. * Hands-on experience with ServiceNow ITSM tool configuration, customization, and integration. * Experience with disaster recovery planning and enterprise backup technologies. * Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar). * Experience with automation, scripting, or modern systems management tools. * Understanding of security best practices and basic compliance requirements ## Description The Systems Engineer is responsible for designing, implementing, securing, and maintaining the core technology services that support an organization's productivity and operational resilience. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to operate effectively in complex environments. The Systems Engineer plays a key part in ensuring reliable systems, driving continuous improvement, and supporting both IT and business operations. The salary range for this role is $95,000-$110,000 Essential Functions and Responsibilities * Administer and support enterprise infrastructure and platform systems, ensuring comprehensive oversight of critical services * Independently troubleshoot and resolve Tier 3 systems and infrastructure issue * Perform root cause analysis (RCA) for Tier 3 incidents, documenting findings, corrective actions, and preventative recommendations, and implementing approved corrective changes for review by senior engineers * Perform routine system maintenance and monitor system performance to maximize uptime, availability and reliability across hybrid environments * Integrate and support hybrid/cloud infrastructure leveraging integration platforms where applicable * Execute backup, recovery, and resilience activities in alignment with documented disaster recovery and business continuity plans, including periodic restore validation and documentation of gaps and remediation actions * Collaborate on adoption strategies, migration planning, and infrastructure modernization projects, contributing technical input during said initiatives * Maintain and enhance automation tools and scripts, contributing improvements within established frameworks and automation standards, including development of new workflows where needed to reduce manual effort and configuration drift * Identify and escalate Tier 4 or systemic risks, including architectural gaps, recurring failure patterns, or vendor-level defects requiring senior ownership, and provide supporting analysis and recommended options to accelerate decision-making. * Ensure ITSM practices align with ITIL's best practices to improve service quality and customer satisfaction * Implement ServiceNow REST APIs, web services, and custom scripts to connect with external systems for efficient ticket sharing * Work with ServiceNow's ITSM/CSM/FSM/HRSD modules to enhance ticket management and overall business effectiveness ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [JavaScript? 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