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# Sr. Avaya Engineer

- **Company:** Ucg Information Services, LLC
- **Location:** Saint Johns, FL, United States
- **Experience:** Expert
- **Salary:** $135,200.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, Business Analytics Applications, Application Lifecycle Management, VoIP, Program Optimization, System Configuration, Monitoring of Systems, Network Topologies, Service Pack, Session Management, Session Manager SubSystems
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b1049b2a2b89b225

## About the Role

Do you have experience in Teamwork?

## Description

* Provided maintenance and operational support services for a large healthcare enterprise voice and telecommunications environment under the direction of internal IT and Telecom leadership teams., * Responded to voice system Move, Add, Change, and Delete (MACD) requests across enterprise telephony environments.
 * Investigated, troubleshot, and resolved voice and telecommunications incidents through ticket management and escalation processes.
 * Supported planned infrastructure events, maintenance windows, network outages, and other activities impacting voice services.
 * Maintained accurate documentation of telecommunications infrastructure, including hardware inventories, software versions, system configurations, and network topology information.
 * Opened and managed vendor support cases with manufacturer technical assistance centers as needed to resolve complex issues.
 * Coordinated maintenance activities and support requests between internal stakeholders, vendors, and third-party service providers.
 * Performed system troubleshooting, testing, diagnostics, and validation activities to ensure service availability and reliability.
 * Installed, configured, and supported telecommunications hardware, gateways, endpoints, and associated peripherals within enterprise environments.
 * Provided onsite support services during standard business hours while supporting critical operational requirements and escalations.
 * Participated in preventive maintenance activities, software updates, service pack installations, feature pack deployments, and ongoing system optimization initiatives.
 * Reviewed, tested, and implemented critical security updates and patches in accordance with established compliance and operational standards.
 * Supported deployment, configuration, and troubleshooting of softphone technologies and advanced unified communications features.

Supported enterprise telecommunications and unified communications platforms including:

 * System Management Platforms
 * Session Management Solutions
 * Communication Management Systems
 * Licensing and Application Management Services
 * Enterprise Voice Gateways
 * Contact Center and Call Routing Platforms
 * Call Reporting and Analytics Solutions
 * Session Border Controllers (SBC)
 * Unified Communications and Collaboration Services
 * Voice Infrastructure Monitoring and Administration Tools

Technologies Supported:

 * Avaya Aura System Manager
 * Avaya Aura Session Manager
 * Avaya Aura Communication Manager
 * Avaya WebLM
 * Avaya Aura Device Services
 * Avaya G430/G450 Gateways
 * Avaya Aura Call Center Elite
 * Avaya Call Management System (CMS)
 * Avaya Session Border Controller Enterprise (SBCE)


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