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# Level II- IT Help Desk Technician

- **Company:** NUEBIS
- **Location:** Tustin, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Cloud Platform System, Firewalls (Computer Science), Microsoft InTune
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=411701373fb08a7e

## About the Role

Do you have experience in Windows?, * 3+ years of experience in IT support (preferably in an MSP environment)

 * Strong experience with:
 * Microsoft Azure (basic administration and troubleshooting)
 * Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
 * Entra ID (Azure Active Directory)
 * Solid understanding of Windows 10/11 environments
 * Experience with user/device management, permissions, and security policies
 * Familiarity with remote support tools and ticketing systems
 * Excellent troubleshooting and problem-solving skills
 * Strong English communication skills (written and verbal), * Experience with Intune / Endpoint Manager
 * Knowledge of networking fundamentals (DNS, DHCP, VPNs, firewalls)
 * Experience with backup solutions and security tools
 * Relevant certifications (Microsoft, CompTIA, etc.), * Strong customer service mindset
 * Ability to work independently and manage time effectively in a remote environment
 * Detail-oriented with good documentation habits
 * Calm and professional under pressure

## Description

As a Level II Technical Support Engineer, you will be responsible for resolving escalated technical issues, supporting Microsoft cloud environments, and ensuring a high standard of service delivery. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a fast-paced environment., * Provide remote technical support for end users and business environments

 * Troubleshoot and resolve escalated (Level II) issues across endpoints, networks, and cloud systems
 * Administer and support Microsoft environments including Azure, Microsoft 365, and SharePoint
 * Manage users, groups, policies, and security within Entra ID (Azure AD)
 * Support email systems (Exchange Online), Teams, OneDrive, and SharePoint Online
 * Perform system maintenance, updates, and documentation
 * Work within ticketing systems to track, prioritize, and resolve issues efficiently
 * Communicate clearly with clients regarding issue status, resolution steps, and recommendations
 * Collaborate with Level I and Level III engineers when needed, * Have you ever migrated an on prem active directory to Azure?
 * What is the purpose of DNS?
 * What does DHCP do?


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