> Markdown version of [/jobs/ext/499920-platform-support-architect](https://www.wearedevelopers.com/jobs/ext/499920-platform-support-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Support Architect - **Company:** Cask NX LLC - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $150,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Java Database Connectivity, Lightweight Directory Access Protocols (LDAP), Open Database Connectivity, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Single Sign-On, Systems Integration, Web Services, Scripting, Transport Layer Security, Client Side Scripting, Technical Debt, AngularJS, Information Technology, Restful APIs, ServiceNow Customer Service Management, Servicenow - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ea760d986d99b312 ## About the Role Do you have experience in ServiceNow?, * Highly skilled and proficient in the discipline. * 5+ years of experience implementing and integrating ServiceNow. * 5+ years of general business or IT experience. * HAM/SAM CIS Certifications. * Certified System Administrator. * ServiceNow Implementation Badge. * Degree in Information Technology, Business, or related field (preferred); or equivalent combination of education, training, and experience. * Hands-on development experience. * Expert-level proficiency in ServiceNow product line, including current CIS certification(s) related to your area of focus (e.g., Sec/Risk, CSM, ITOM). * Experience scripting in ServiceNow using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc., Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. ## Description Ondaro is seeking a high-performing Platform Support Architect that help build a customer-focused relationship with the client to identify technical and business challenges and develop architectural specifications and requirements to arrive at the best solution What you'll be doing: * Lead onsite and virtual technical requirements gathering workshops * Act as the key technical interface between the Cask development team and the customer * Lead a team of internal technical resources to deliver on support, enhancement, and project deliverables * Takes overall ownership of the quality of the technical requirements delivered to our business users on the ServiceNow platform * Lead the architectural design, development, deployment, and technical quality of the ServiceNow platform and integrations * Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement * Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements * Contribute to projects/programs that may address future concepts, products, and technologies * Partnership with peer practices to define dependencies and prerequisites required for solution and platform success * Communicate, enforce, and integrate development best practices and technology standards * Actively reduce technical debt and drive platform standards * Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP * Assist pre-sales team with scoping service engagements typically involving ServiceNow products and complex integrations with client applications/systems * Provide mentorship to other technical team members on technical design standards and best practices * Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings * Maintain expert knowledge of the ServiceNow Products related to your domain expertise * Participates in creating differentiated go-to-market thought leadership * Serve as an expert in the ServiceNow platform, leading ServiceNow best practices, advancements, and innovation * Maintain expert knowledge of the ServiceNow platform and products * Perform research into technology partners or other vendor solutions in the context of client requirements for integration * Contribute to the continual improvement of Cask Technical processes, standards, and thought leadership * May manage other Coopers * Serves as Technical Lead on projects * Conducts complex work, with latitude for independent judgment ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [The internal developer platform and golden paths: Scaffolding for cloud-native development](https://www.wearedevelopers.com/videos/1039-the-internal-developer-platform-and-golden-paths-scaffolding-for-cloud-native-development) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Events like RSAC Get You CISOs. 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