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# Application Support Analyst

- **Company:** Billingplatform Corp.
- **Location:** Denver, CO, United States (Remote available)
- **Salary:** $65,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Relational Databases, Issue Tracking Systems, Pattern Recognition, Software Troubleshooting, Web Technologies
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=636a5a2715b0894f

## About the Role

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * 4-year degree in IT field, or relevant experience

 * Strong sense of responsibility, self-motivation, and initiative

 * Familiarity with relational databases, web technologies, or API concepts (hands-on experience a plus)

 * Excellent communication skills, both verbal and written

 * Ability to thrive in a fast-paced, high-growth environment

 * Exposure to billing, subscription management, or SaaS revenue concepts is a plus but not required

 * Customer-focused mindset with a passion for continuous learning and technical growth

## Description

As an Application Support Analyst, you are the first line of contact for enterprise customers experiencing issues with the BillingPlatform application. You will own tickets from initial triage through resolution or escalation, working directly with customers and coordinating with internal engineering teams to drive timely outcomes. This role requires strong communication skills, a methodical approach to troubleshooting, and a genuine commitment to customer success.

Responsibilities

 * Triaging incoming support tickets, assessing severity, and ensuring accurate prioritization within SLA windows

 * Serving as the primary point of contact for customers, providing clear and timely status updates throughout the resolution lifecycle

 * Troubleshooting application issues by reviewing logs, configurations, and data to isolate root cause before escalating to engineering

 * Escalating complex or high-impact issues to engineering with complete, well-documented context to accelerate resolution

 * Documenting issues, investigation steps, and resolutions in the ticketing system to maintain an accurate support record

 * Identifying patterns across tickets to surface recurring issues and contribute to proactive knowledge base improvements

 * Collaborating cross-functionally with engineering, product, and professional services teams to resolve customer-impacting issues

 * Leveraging scripting or custom configuration capabilities to fulfill customer requests (a plus, not required)


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